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McKinsey associate partner talks future of fashion at AFC event in Melbourne.
Sydney store is first to be revamped with video wall and 7000 plants.
Why are retailers focused on 'experience' when they can't get basic customer care right?
34 per cent of physical only retailers adopted a positive outlook for the future - double the number from six months ago
E-commerce growth spells the decline and closure of traditional bridal stores.
Why taking price out of the equation and re-thinking CX can help avoid 'Death by Amazon'.