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Customer

Startup roundup: How we’re reinventing accessibility
Handi co-founders Heather Morrison and Andrew Gurza.

Startup roundup: How we’re reinventing accessibility

The latest World Health Organisation figures revealed there are about two billion disabled people in the world, which is 37.5 per cent of the world’s population. Twenty per cent of that two billion live with g...
Inside the ‘arms race’ of anti-Black Friday campaigns
What this year’s Christmas ads reveal about the state of retail
Western Australians spend the most on sex toys
Ikea launches shoppable app that brings together lifestyle and data security

Customer Archives

Ritchies IGA launches app-based loyalty program

Ritchies’ loyalty mobile app will replace its existing loyalty program and focus on strengthening engagement both in and...

Opinion: Are you wasting time being a ‘woke’ brand?

There's not much point in brands being good corporate citizens if it doesn't make an impact to the bottom line.

Vicinity Centres launches new DFO in Melbourne

The centre includes virtual queuing to allow customers to maintain social distancing.

One in five consumers are missing Buy Now Pay Later payments: ASIC

Report finds Aussies may be missing meals to make late payments.

Take a deep breath: Here’s how to deal with an angry customer

It’s more important than ever to equip your team with the right training and techniques.

Harvey Norman, Coles and Bunnings clean up at the Shonkys

Toxic credit cards and flawed cleaners headline this years awards.

Customer anxiety easing, though shopping behaviour remains changed

NAB's customer anxiety index shows Aussies are getting less conservative with money, but well below prior levels.

How Australian bridal brand Kyha aims to be the next Vera Wang

A new name and new store in Sydney are just the beginning for the fast growing business.

DoorDash to deliver goods from The Reject Shop within a day

Australian discount variety store The Reject Shop has teamed with DoorDash to offer a same-day goods-delivery service.
Volkswagen

How AR is changing the way Volkswagen sells cars

The online shopping boom is changing how consumers purchase big ticket items, and it means retailers need to establish m...
Photo of Westfield building

Westfield’s return to form shows the ‘old normal’ isn’t quite dead

After lockdowns and movement restrictions, Aussies begin returning to shopping centres and CBDs.

Why are we all dressing like it’s the ‘90s? A fashion psychologist explains

A Q&A with Shakaila Forbes-Bell on what the latest trends reveal about our current state of mind.

Q&A: Why Champion has social street cred

The sportswear market is flooded with brands, but 100-year-old Champion is still going strong.
Cue Clothing CIO Shane Lenton

How Cue is bringing the best of online to its physical stores

Video stylists and multichannel wishlists are changing how the retailer sells to customers.

Aussies to keep spending under control this Christmas

After a year of bushfires, drought, floods and a pandemic, it’s little surprise to see more Australians shying away from...