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Customer Archives

First shopping centre-based vaccination hub opens in Melbourne

Melbourne’s Bayside Shopping Centre expects to give easy access to Covid-19 vaccines for 500,000 local residents.

Inside the rise of the ‘art-lennial’

There’s a new generation of art buyers –and they’re not afraid to drop tens of thousands of dollars online. Here's how r...

Australian consumers are less ethical than they want to be

Aussies struggle to identify sustainable brands and think, on the whole, they are too expensive.

Lorna Jane fined $5 million for “predatory” anti-virus activewear marketing

The judge called Lorna Jane's actions “exploitative, predatory and potentially dangerous”.

Retail groups call on customers to follow health orders, curb abuse

“We ask Australians to recognise and support the important work of these teams in keeping customers Covid-safe,” said AR...

Opinion: Don’t forget, you’re a customer too

Retail leaders too often forget to draw upon their own experiences as consumers when it comes to creating business strat...

Lockdown likely to hurt retailers, as customer confidence fluctuates

“While the Australian economy continues to perform well, consumer spending is increasingly taking a back seat as a drive...
Inside Retail & Rendr

Rendr’s quest to be the ultimate retail delivery solution

With more Australians shopping online than ever before, having a reliable and flexible delivery solution is more importa...

SmileDirectClub misled customers on insurance claims, alleges ACCC

The business told customers they could be reimbursed for treatment, when most health funds wouldn't cover them.

CX-focused identity key to reducing cart abandonment

The right customer identity and access management (CIAM) provider can offer an arsenal of solutions that will address c...

‘It makes us really scared’: Retail workers reveal customer abuse

Four frontline workers share their experiences dealing with aggressive and abusive customers at supermarkets and departm...
Image of wellness products from The Iconic

The Iconic’s same-day Saturday delivery caters to locked-down Sydney

Sydneysiders can now lock in deliveries on Saturdays as late as 9pm.

Why Michelle Yanez-Olivares believes it’s the perfect time to work in CX

We asked Accent Group’s head of CX what an average day looks like for her and where customer experience is headed in the...

Rob Scott: ‘Some of our locations may be suitable as vaccination points’

From turning stores into vaccination points to educating staff and customers, here’s how retailers plan to support the v...

Charlotte Tilbury launching locally through Mecca stores this September

“My brand mission is to ‘give everyone the right skincare and makeup so they can conquer the world’, and I cannot wait t...