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Customer

Take Millennials out of the too-hard basket. Here’s how to lure them in.

Take Millennials out of the too-hard basket. Here’s how to lure them in.

The recent Census was a wake-up call for brands: ignore the Millennial audience at your peril.  Millennials are now the largest generation of buyers in Australia, and the prime target market for brands...
Inclusion and inspiration: What women actually want
Welcome to Wonderworld: David Jones showcases natural beauty on the runway
The hidden jewels of Bangkok’s Thonglor
Six reasons people recommend brands

Customer Archives

How Indigenous brands are using the ‘power of fashion’ to create change

Winners of the National Indigenous Fashion Awards share how they're using their businesses to create positive change for...

How viral DIYs on Facebook inspired Kmart Australia’s new product range

The discount department store has just launched its first range of DIY products, including wallpaper, flooring, curtains...

Rising inflation prompts ‘radical changes’ in how Australians spend

Of the 1005 Australians surveyed, 36 per cent of respondents believe rising costs will mean they will have less to spend...

Red Rooster adds EV charging to its menu

“This is an ideal step towards our ambition to ensure no person in metropolitan Australia will be more than 5km from a f...

Analysis: Changing customer behaviour isn’t a problem – it’s an opportunity

In the last few years, a lot of things have changed. Customers and retailers alike had to quickly adapt to a very differ...

What to expect from the 2022 retail holiday season

The 2022 retail holiday season will be much different to other years – there’s a lot retailers need to prepare for.
Inside Retail & Zwecks

Zwecks service assists retailers provide installation and demo services

Zwecks provides national installation, warranty and support for consumer electronics, technology, appliances and furnitu...

How The Outnet is tapping into the booming menswear market

The global menswear market is expected to grow at a CAGR of nearly 6 per cent over the five years to 2025, with 39 per c...
Inside Retail & That Procurement Project

Say hello to profitability, goodbye complexity: 5 great tips for retailers

Here are five great tips for retailers that can help your business on its way to profitability from both the revenue and...

ShipStation x Inside Retail report examines shopper conversion & retention

Inside Retail has teamed up with ShipStation in a report identifying areas in which savvy retailers can increase convers...

VIDEO | Fast Forward: What will retail look like in 2027?

In the second episode of our new video series on the future of retail, we cover food, fashion and the metaverse, and ask...

Everything you need to know about retail’s facial recognition fiasco

How is facial recognition being used in retail stores and why is it so controversial? We spoke with consumer behaviour e...

A pocket for your ‘jewels’: How All Citizens creates men’s undies

The Singapore-based men’s underwear brand is focused on making the ultimate pair of underwear based on customer feedback...

Analysis: 6 principles for post-Covid retail

The pandemic has made short-term and long-term changes to businesses. Those who latch onto these permanent shifts will h...

Beyond sales: A case for brand intangibles for long-term wins

While a focus on the tangible elements of your retail brand might feel like a sure bet, doubling down on the less concr...