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Online spend to change “beyond this pandemic”: GlobalData
Thousands of Australians have been pushed online for the first time during the Covid-19 pandemic, which is beginning to change online buying behaviour.
“The increased use of online shopping during the pande...
Customer Archives
Online spend to change “beyond this pandemic”: GlobalData
Thousands of Australians have been pushed online for the first time during the Covid-19 pandemic, which is beginning to ...
Domino’s will now call customers two minutes before their pizza arrives
The new feature will benefit both customers and Domino's staff.
How retailers can future-proof customer experience in 2021
Why retailers need to rethink the customer experience and how they can benchmark it using a CX Maturity Framework.
What elite athletes and visionary retailers have in common
The ability to see the game differently separates the good from the truly great.
Myer rebalances Customer First strategy as profit plunges
Turnaround strategy refocused to take changes in customer behaviour into account.
Most Aussies will stay loyal to new brands found during lockdown
New shopping habits formed during Covid-19 will stick around, new research shows.
What could Amazon partnership mean for Myer? Look to the US
Myer and Amazon’s click-and-collect partnership is surprising, but not unprecedented.
Here’s why Gen Z hates your store
Retailers must take note of the changing values and expectations of Generation Z before it comes into its full economic ...
“You deserve it” and other Covid consumer behaviours you should know
After months of staying at home, here are a few things that shoppers will want from their retail experiences in the futu...
Consumers fret about wider virus outbreak
Australians are worried about a deeper economic recession and unemployment.
How Melbourne’s retail shutdown will impact e-commerce
One retailer is turning stores into mini-DCs, another online-only player is worried about logistics.
Training key to dealing with customers who refuse to wear masks
Bunnings responds to concerns about confrontations over mask-wearing in stores.
‘Most critical’ time for NSW: premier
Premier says businesses must enforce Covid-19 measures as of Friday, 24 July.
Virtuous or virtue signalling?
With brands increasingly making statements on social issues, what's the best way to instil genuine change and communicat...
Australians continued shopping in person despite pandemic: Monash
59 per cent of shoppers kept shopping at physical stores during the six months to May.
McDonald’s, KFC staff now required to wear masks – could supermarkets be next?
The change comes as major US retailers announce face mask requirements for customers.
“Gen Z is starting a conversation”: What we know about the next generation of consumers
Here are the best insights from new reports.
Online shoppers express anger over poor customer service
Global Retail Brands is facing a slew of negative online reviews over slow deliveries and missing items.
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