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Startup roundup: How we’re reinventing accessibility
The latest World Health Organisation figures revealed there are about two billion disabled people in the world, which is 37.5 per cent of the world’s population. Twenty per cent of that two billion live with g...
Customer Archives
Ritchies IGA launches app-based loyalty program
Ritchies’ loyalty mobile app will replace its existing loyalty program and focus on strengthening engagement both in and...
Opinion: Are you wasting time being a ‘woke’ brand?
There's not much point in brands being good corporate citizens if it doesn't make an impact to the bottom line.
Vicinity Centres launches new DFO in Melbourne
The centre includes virtual queuing to allow customers to maintain social distancing.
One in five consumers are missing Buy Now Pay Later payments: ASIC
Report finds Aussies may be missing meals to make late payments.
Take a deep breath: Here’s how to deal with an angry customer
It’s more important than ever to equip your team with the right training and techniques.
Harvey Norman, Coles and Bunnings clean up at the Shonkys
Toxic credit cards and flawed cleaners headline this years awards.
Customer anxiety easing, though shopping behaviour remains changed
NAB's customer anxiety index shows Aussies are getting less conservative with money, but well below prior levels.
How Australian bridal brand Kyha aims to be the next Vera Wang
A new name and new store in Sydney are just the beginning for the fast growing business.
DoorDash to deliver goods from The Reject Shop within a day
Australian discount variety store The Reject Shop has teamed with DoorDash to offer a same-day goods-delivery service.
How AR is changing the way Volkswagen sells cars
The online shopping boom is changing how consumers purchase big ticket items, and it means retailers need to establish m...
Westfield’s return to form shows the ‘old normal’ isn’t quite dead
After lockdowns and movement restrictions, Aussies begin returning to shopping centres and CBDs.
Why are we all dressing like it’s the ‘90s? A fashion psychologist explains
A Q&A with Shakaila Forbes-Bell on what the latest trends reveal about our current state of mind.
Q&A: Why Champion has social street cred
The sportswear market is flooded with brands, but 100-year-old Champion is still going strong.
How Cue is bringing the best of online to its physical stores
Video stylists and multichannel wishlists are changing how the retailer sells to customers.
Aussies to keep spending under control this Christmas
After a year of bushfires, drought, floods and a pandemic, it’s little surprise to see more Australians shying away from...
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