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Customer

Online spend to change “beyond this pandemic”: GlobalData

Online spend to change “beyond this pandemic”: GlobalData

Thousands of Australians have been pushed online for the first time during the Covid-19 pandemic, which is beginning to change online buying behaviour. “The increased use of online shopping during the pande...
Retail sales slip in August: ABS
Domino’s will now call customers two minutes before their pizza arrives
How to clean and disinfect after a COVID-19 case
How retailers can future-proof customer experience in 2021

Customer Archives

How to clean and disinfect after a COVID-19 case

What to do when you've had a confirmed case.

Retail sales slip in August: ABS

Turnover remains up on a year ago, however.

Online spend to change “beyond this pandemic”: GlobalData

Thousands of Australians have been pushed online for the first time during the Covid-19 pandemic, which is beginning to ...
Image of a Domino's delivery being dropped off

Domino’s will now call customers two minutes before their pizza arrives

The new feature will benefit both customers and Domino's staff.

How retailers can future-proof customer experience in 2021

Why retailers need to rethink the customer experience and how they can benchmark it using a CX Maturity Framework.
Basketball player shooting slamdunk

What elite athletes and visionary retailers have in common

The ability to see the game differently separates the good from the truly great.

Myer rebalances Customer First strategy as profit plunges

Turnaround strategy refocused to take changes in customer behaviour into account.
Woman pushing trolley through supermarket

Most Aussies will stay loyal to new brands found during lockdown

New shopping habits formed during Covid-19 will stick around, new research shows.
Myer store front

What could Amazon partnership mean for Myer? Look to the US

Myer and Amazon’s click-and-collect partnership is surprising, but not unprecedented.
Group of teenage girls
Store tech

Here’s why Gen Z hates your store

Retailers must take note of the changing values and expectations of Generation Z before it comes into its full economic ...
Customer

“You deserve it” and other Covid consumer behaviours you should know

After months of staying at home, here are a few things that shoppers will want from their retail experiences in the futu...
image of apple staff wearing face masks

Consumers fret about wider virus outbreak

Australians are worried about a deeper economic recession and unemployment.
Delivery COVID

How Melbourne’s retail shutdown will impact e-commerce

One retailer is turning stores into mini-DCs, another online-only player is worried about logistics.

Training key to dealing with customers who refuse to wear masks

Bunnings responds to concerns about confrontations over mask-wearing in stores.

‘Most critical’ time for NSW: premier

Premier says businesses must enforce Covid-19 measures as of Friday, 24 July.
Customer

Virtuous or virtue signalling?

With brands increasingly making statements on social issues, what's the best way to instil genuine change and communicat...
Image of shoppers in Kuala Lumpur, Malaysia.

Australians continued shopping in person despite pandemic: Monash

59 per cent of shoppers kept shopping at physical stores during the six months to May.

McDonald’s, KFC staff now required to wear masks – could supermarkets be next?

The change comes as major US retailers announce face mask requirements for customers.
Pureplay

Online shoppers express anger over poor customer service

Global Retail Brands is facing a slew of negative online reviews over slow deliveries and missing items.