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Robert Stockdill

Robert Stockdill is a journalist, editor and former publisher with more than 30 years of experience across five countries, the majority of those focusing on the retail industry. His style has built upon award-winning success in news and features in the print media to leadership in digital communication, spanning news websites, social media, magazines, brochures, and contributing to books. A veteran of a dozen study tours spanning the US, Europe and greater Asia, Robert has a deep international understanding of modern omnichannel retail industry brands, chains and issues.

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Documents China Season 6 Tree campaign 2024

Behind Documents’ path to luxury fragrance leadership in China

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Where retailers are most commonly falling short in CX

How are Australian online retailers delivering on CX? New Index will reveal all

Returns: the silent killer of profits or a tool to build customer loyalty?

Ikea seals three-year contract with Australia Post to deliver small parcels

Decathlon Hong Kong is offering lifetime returns. Here’s why it makes sense

How retailers can prioritise the delivery touchpoints shoppers expect

Fast Retailing CIO talks RFID, self-checkout and continuous improvement

After 10 years, Japan’s Aeon seems ready to conquer Vietnam’s regions

From face to palm: 7-Eleven CEO talks technology journey

Why customer acquisition and loyalty are retailers’ biggest challenges today

NRF Day 3: Fish with QR codes, cookies at Hermes. Tales from the main stage

Day 2 at NRF Asia: It’s all about customer experience

Day 1 at NRF Asia: the way Asian consumers are buying food is changing

‘Just another day in retail’: Study finds sexual harassment rife across industry

Social media has rewritten the rules of advertising

Smith & Caughey’s long goodbye: Why it couldn’t escape the ‘perfect storm’

Administrators appointed to Planet Shoes’ parent

Why it’s crucial retailers deliver the same experience in-store as online

How a US$3.9bn mixed-use development in Bangkok will ‘redefine’ retail