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An exterior shot of an Olive Young flagship in South Korea.
Strategy IR Pro

Why Sephora and Olive Young are building a K-beauty-powered retail alliance

Nicole Kirichanskaya
Made right here
Marketing

‘Made right here’: $20 million campaign urges Australians to buy local

Kaycee Enerva
Optus storefront
Strategy

Optus to bring all 80 licenced retail stores back under its control

One third of its 240-strong brick-and-mortar store portfolio is made up of licensed stores, run by approved retail partners. 

Harry Booth
Strategy IR Pro

What ChatGPT ads mean for Australian retailers

Product cards in chat windows are creating a new bottom-funnel battleground.

Richard Taylor
Strategy IR Pro

How First Thing built a defensible position in a noisy market

Tahlia Whitfield
Food & beverage

Guzman Y Gomez sides with Uber Eats as exclusive delivery partner

Harry Booth
Health & beauty IR Pro

Why Sa Sa’s recovery is not a return to the old tourist retail model

Tong Van

Beyond points and discounts: The loyalty shift retailers can’t ignore

Inside Retail & Zeta Global
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Latest news

Strategy

Optus to bring all 80 licenced retail stores back under its control

Harry Booth
Customer

Back to school spending set to rise – with smaller pool of shoppers

Harry Booth
Luxury

Kennedy sells Patek Philippe boutique to Cortina Watch

Harry Booth
Margaret Porritt Openings & closings

Feathers Boutique in Melbourne to close after 53 years

The company has also announced a clearance sale, starting from January 20.

Harry Booth

Publications

Stores

Margaret Porritt
Openings & closings

Feathers Boutique in Melbourne to close after 53 years

Harry Booth
Burger Urge
Strategy

Burger Urge reveals bold regional growth plan

Sarah Stowe
Blooms The Chemist Figtree store
Store design

Blooms the Chemist redesigns stores to boost customer experience

Sean Cao

Case Study

Transforming retail with ease

How retail giant Brand Collective consolidated 19 brands onto Shopify

Brand Collective
Transforming retail with ease

How Blue Illusion is enhancing shopper experience with omnichannel tools

Blue Illusion

Videos

Retail Transformers

‘Decision fatigue’ has broken shopping. Stitch Fix’s Debbie Woloshin has a fix

  • 19m38s
Kelly Cook - CEO, David's Bridal
Retail Transformers

How Kelly Cook is reshaping David’s Bridal with an experience-first mindset

  • 19m 38s

Digital

ChatGPT adverts Strategy IR Pro

What ChatGPT ads mean for Australian retailers

Product cards in chat windows are creating a new bottom-funnel battleground.

Richard Taylor
E-commerce

Speed and transparency: The new CX imperatives for 2026

Robert Stockdill
Regulatory IR Pro

Return fraud, counterfeits and other scams: 2025 was a banner year

Michael Baker
Online marketplaces

Amazon invites public to tour Melbourne fulfilment centre

Harry Booth

Business

An exterior shot of an Olive Young flagship in South Korea.
Strategy IR Pro

Why Sephora and Olive Young are building a K-beauty-powered retail alliance

Nicole Kirichanskaya
Made right here
Marketing

‘Made right here’: $20 million campaign urges Australians to buy local

Kaycee Enerva
ChatGPT adverts
Strategy IR Pro

What ChatGPT ads mean for Australian retailers

Richard Taylor
Optus storefront
Strategy

Optus to bring all 80 licenced retail stores back under its control

Harry Booth
Strategy IR Pro

How First Thing built a defensible position in a noisy market

Tahlia Whitfield

Resources and downloads

Dive into our free retail resource hub - the home to industry reports, guides, annual lists and more.

The peak season divide: The best and worst of CX

The peak season retail battle is won on experience, not just price. This report reveals exactly where Australian shopper...

Download Now

Loyalty programs: Rewritten by the people who use them

Discover the cutting-edge strategies from loyalty and CX leaders at Myer, David Jones, The Iconic, Officeworks & mor...

Download Now

Retail’s new gold standard

Blending AI and authentic care into customer journeys. Hear how Princess Polly, Marks & Spencer and Jurlique have em...

Download Now

Top 50 people in e-commerce 2025

Inside Retail and partner Australia Post are thrilled to announce the Top 50 people in e-commerce. It’s our 10 yea...

Download Now
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Careers

Luxury IR Pro

Moncler’s succession: Why Remo Ruffini is designing power at the top

Tong Van
Leadership IR Pro

“Inclusivity was non negotiable” Inside Fayt’s CEO mindset

Tahlia Whitfield
Fashion & accessories IR Pro

Creative momentum, commercial reality: Diesel’s CEO reset explained

Tong Van
Matt Benham Online marketplaces

Amazon names Matt Benham as Australia country manager

Outgoing leader is heading to a new role reporting to Amazon Stores CEO in the US.

Harry Booth

PODCASTS

Sectors

Optus storefront
Strategy

Optus to bring all 80 licenced retail stores back under its control

Harry Booth
Guzman Y Gomez Uber Eats
Food & beverage

Guzman Y Gomez sides with Uber Eats as exclusive delivery partner

Harry Booth
Sa Sa's store in Wan Chai
Health & beauty IR Pro

Why Sa Sa’s recovery is not a return to the old tourist retail model

Tong Van
Australian Open pop-up
Strategy IR Pro

The fan insights helping Tennis Australia ace merch sales at the AO

Stephanie Caite Chadwick
EG Ampol fuel site
Regulatory

ACCC raises concerns over Ampol, EG Australia merger

Sean Cao
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