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First-party data is key to more revenue in 2022

First-party data is more valuable than retailers realise – it may also be the avenue into a new revenue stream when shar...

How to optimise your online checkout, one marginal gain at a time

Your online checkout is an opportunity to give customers what they want, there and then.

Factors driving the transformation imperative for retail

These four factors drive the transformation imperative for retail. Combined, they make innovation challenging but they d...

From small to medium: the hottest tips for making your business grow

The e-commerce industry is a jungle, and it can be hard to understand what tools, platforms and partners are right for y...

Ad-bots and ad-blockers are skewing your analytics

Most advertisers are over-reporting traffic and engagement metrics due to the infestation of bots, crawlers, scrapers an...

Why inventory needs to be local

Retailers are now investing significant resources into logistics, deploying the latest inventory management systems.

JAM the Label to talk access and inclusion at Retail Fest

Inspired by their clients, two attentive occupational therapy students launched JAM the Label n 2019 after seeing a mass...

Adapting to customer behaviours in 2022

Customer needs and behaviours have changed and it's unlikely that they’ll ever return to the ‘old normal.’

Helping retailers grow and shoppers save

By using artificial intelligence to connect CommBank’s 7.5 million digitally active customers with Australian retailers,...

Why a strong returns policy matters in 2022

Every retailer's returns policy may prove to be a deciding factor in their overall success this year, according to ShipS...

RIP paper receipts: A new era of in-store customer experience

Paper receipts are so 2021. A digitised era for Australian bricks-and-mortar retailers is here, and it’s transforming th...

2019 vs 2020 vs 2021: How has Covid impacted Christmas?

Christmas has always been the major peak season for many retailers, but like so many other parts of business operations,...

Forget productivity. How resilient is your team?

Gaps in resilience have left many industries exposed. Supply chains have focused too much on efficiency and optimisation...

Why faster contracting is key to keeping shelves stocked these holidays

When looking for solutions, retailers often overlook a crucial element in the supplier onboarding process – the contract...

How retailers can leverage reviews to build an online presence

Inside Retail and Trustpilot created a report “What Did Other Shoppers Say”, which aims to help retailers understand the...

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