
Heather McIlvaine
Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during Covid-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.
From the author

Here’s why Mosaic Brands’ CEO believes retail training drives success
Scott Evans discusses the launch of Mosaic Academy, an online training program for frontline retail staff.
Apr 16, 2021

Maison de Sabre makes its bricks-and-mortar debut in Japan
The online accessories retailer wants to become the largest personalised leather brand in the world.
Apr 16, 2021

Inside Miele’s newest Experience Centre in Melbourne
The German appliance manufacturer is expanding its retail footprint off the back of a "very successful" 2020.
Apr 14, 2021

Why Nike is putting used sneakers back on the shelf
The US sportswear giant has just entered the booming resale market with the launch of Nike Refurbished.
Apr 13, 2021

Heaven sent: How Marc Jacobs is tapping into gender-fluid fashion trends
The designer has just opened the first store for his new, polysexual streetwear label Heaven.
Apr 12, 2021

Berlei bra design is cultural appropriation, Aboriginal artists say
The lingerie brand has apologised for what it says was an innocent mistake. But in 2021, should it have known better?
Apr 9, 2021

‘Innovation is happening faster than ever before’: Richard Umbers
The real reason retail has entered a golden age of innovation. It's not what you think.
Apr 8, 2021

From startup to $600 million: Behind the Culture Kings acquisition
Here's why a US-based digital platform just acquired a stake in the Aussie streetwear business.
Apr 6, 2021

Peter Birtles’ advice to retailers: “Be steadfast and brave”
An in-depth interview with the former CEO of Super Retail Group about omnichannel, sustainability and diversity.
Apr 1, 2021

Benefits of pureplay outweigh marketplaces, retailers say
Retail leaders recently debated the pros and cons of selling on marketplaces. Here’s what they had to say.
Mar 31, 2021

Retailers urged to adapt to delivery ‘revolution’
The CEO of same-day delivery provider Sherpa says retailers need to make changes at the store level.
Mar 30, 2021

Why the fashion from Schitt’s Creek is ‘simply the best’
Five key takeaways from a conversation with the award-winning television series' costume designer.
Mar 30, 2021

Best retail vendors revealed at VIP Awards
Shopify Plus, Marketplacer and CouriersPlease were some of the big winners at last night’s industry event.
Mar 29, 2021

Meet the Aussie women making beauty more inclusive
Offering foundations to suit all skin tones sounds like a no-brainer. Here's why progress has been so slow
Mar 26, 2021

‘Always been there’: What retailers need to know about anti-Asian racism
Covid-19 has caused a rise in anti-Asian racism. Here's what retailers can do about it.
Mar 24, 2021

Surf’s up: How Rip Curl offset the impact of store closures, travel bans
Strong demand for surf products helped Rip Curl's owner Kathmandu Holdings lift its first-half sales despite the ongoing...
Mar 23, 2021

Beauty junkies unite: The thinking behind Adore Beauty’s new loyalty program
Increasing customer loyalty is a no-brainer. But launching a loyalty program is harder than it looks.
Mar 22, 2021

‘My most diversified range yet’: Leona Edmiston looks beyond the wrap dress
After 20 years of frocks, the Australian designer has launched her first range of pants and knitwear.
Mar 19, 2021

Up to 100 new stores: Harris Scarfe CEO reveals bold vision
From designer fashion to digital investment, here's how the once-struggling department store plans to grow.
Mar 17, 2021

Inside Peloton’s plan to take at-home workouts global
We chat with the connected fitness company's international MD about international expansion and whether the connected f...
Mar 16, 2021