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Heather McIlvaine

Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during Covid-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.

From the author

How retailers are racing to meet the needs of older online shoppers

As baby boomers become the fastest growing group of online shoppers, retailers are battling to become their go-to destin...

How Ralph Lauren aims to reach the next generation of consumers

The retailer has just opened two new stores in Australia as it looks to return to sustainable long-term growth post-Covi...

Designers, here’s how to avoid cultural appropriation

Practical tips for celebrating other cultures without ripping off their designs.

Why Melbourne’s Klovia is offering couture bridal for rent

Founded in 2018, the couture bridal and ready-to-wear brand recently launched its own rental platform. Here's why.

VIDEO: The man behind Nordstrom.com shares his recipe for long-term success

We chat with US business leader Bob Schwartz about the keys to successful retailing today.

Beyond the digital catwalk: Why LVMH is teaming up with Google

The luxury giant is looking to accelerate innovation across its brand portfolio and create more personalised customer ex...

Meet the fast fashion brand making shoes out of offcuts

St. Sana is a new brand from the business behind Sol Sana. Here’s how it's making shoes more sustainable.

Why cultural appropriation keeps happening — and how to fix it

Zara is just the latest major fashion brand to be accused of stealing an indigenous group's traditional designs.

Meme stocks and sneaker drops: What next-gen investors mean for brands

Think customers are buying products to wear? Think again. New research shows they're shopping with future returns in min...

Here’s what three analysts expect from Amazon Prime Day 2021

Prime Day generated US$3.5 billion for SMB sellers last year. Here’s what to expect from this year’s event.

How Canningvale plans to take Robinsons Singapore back to its roots

Australian online retailer Canningvale has just acquired an iconic Singaporean department store. Here's why.

Inside Accent Group’s new customer experience centre

The Australian footwear giant has built a new space in its head office dedicated to helping the CX team innovate and thr...

Mimco bets big on marketplaces to reach new customers

The beloved Australian accessories brand is looking to sell its products on online marketplaces globally, as it marks 25...

Plant balls and secondhand furniture: Meet the Ikea of the future

Here's how the retailer is transforming its product range and the way it operates to be climate positive and circular by...

Why Don Meij wants more CEOs to take this gender diversity pledge

The Domino’s CEO was one of the first to take the 40:40 Vision Pledge. Here’s why he wants more business leaders to foll...

Five key takeaways from Wesfarmers’ strategy day

Here's what the leaders of Bunnings, Officeworks and Kmart Group had to say about where their businesses are headed.

Meet the new online outlet mall targeting Gen Z and millennial consumers

TheDOM.com aims to elevate the off-price shopping experience through a site design and tone of voice geared towards a yo...

Winter is coming: Ski brands eagerly anticipate return to slopes

With resorts about to open for the first time since Covid, brands are hoping consumers will splash out on new clothing a...

Revamped Retail Food Group sets sights on digital, drive-thrus

The company behind Gloria Jean's and Donut King is poised for growth as it emerges from a two-and-a-half-year turnaround...

‘Back to the hustle’: Why Ryan Gracie left Catch to join MyDeal

We asked the digital marketing expert about the rise of online marketplaces, what he thinks about livestreaming and more...