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Heather McIlvaine

Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during Covid-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.

From the author

Q&A: How US celebrity Teyana Taylor found her perfect fit in fashion

We chat with the new creative director of women's fashion brand Pretty Little Thing.

What’s driving Menulog’s triple-digit growth streak?

The business is riding high on the combined forces of Covid-19 and Snoop Dogg.

How travel bans will impact luxury retailers this Lunar New Year

Chinese consumers account for a significant portion of the global luxury market. What will happen when they stay at home...

Why Pomelo is betting big on stores in Southeast Asia

The fashion e-commerce business wants to double its store count this year. Here’s the data-driven reason why.

Superette co-founder Rickie Dee reflects on 2020’s ‘wild ride’

We catch up with the founder of one of New Zealand’s most successful designer fashion businesses.

‘We’re here for the long run’: Foreo CEO talks future plans

Building digital competence internally and co-creating products with customers are just some items on the agenda.

Retail Lab: Inside Grown Alchemist’s holistic new store concept

Clean skincare brand Grown Alchemist has opened its first bricks-and-mortar store, and it’s like nothing else on the mar...

Why Arc’teryx is taking a ‘less is more’ approach to product mix

The Canadian outdoor brand is prioritising versatility and simplicity in its product mix to help customers buy better.

How City Chic’s IT team contributes to its omnichannel success

Ensuring stores have a solid internet connection is harder than it sounds in a world of BNPL and click-and-collect.

The ‘missing’ ingredient at APG & Co, according to the new CEO

Martin Matthews sees a big opportunity for brand storytelling at Sportscraft, Saba and Jag.

VIDEO: A behavioural scientist shares WFH productivity tips

Dr. Juliette Tobias-Webb shares tips for maintaining productivity when working from home.

What Style Capital’s investment means for Zimmermann

With new funding from an Italian private equity firm, the luxury fashion label is gearing up for global expansion

Q&A: How I went from wrestling to bridal fashion

We chat with Kyha CEO and designer Claire Murphy about her life before she entered the world of bridal fashion.

‘Southeast Asia is the future’: Apex CEO talks global growth

Bangladeshi footwear giant Apex has opened its first international store in Nepal, and it’s just the beginning for the a...

What we learned from the 20 Coolest Retailers this year

From courageous decision-making in the face of the pandemic, to caring for the planet, here are five key takeaways from ...

VIDEO: Why the future of retail is all about personal connection

Here's how Livia Wang believes retailers can recreate the intimate nature of in-store visit online.

Why forward-thinking retailers are finally becoming more inclusive

Kmart has just joined a growing list of retailers offering products for people with disabilities.

Shock but not surprise: Topshop-owner’s collapse was ‘a long time coming’

Arcadia Group has just become the UK’s biggest corporate casualty of Covid-19, but analysts say its troubles started lon...

Inside the ‘arms race’ of anti-Black Friday campaigns

How brands are following in the footsteps of REI and Patagonia to get consumers to buy less.

Here’s how The Iconic stuck to its values during Covid-19

In 2019, the online retailer set some ambitious targets to become a more ethical and sustainable business. Then came a g...