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Heather McIlvaine

Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during Covid-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.

From the author

VIDEO: How Ikea is making stores a safe space for the LGBTQIA+ community

After rolling out all-gender bathrooms last year, Ikea Australia recently introduced gender-neutral uniforms and name ta...

Reconciliation Week pop-up shines a spotlight on First Nations brands

Australia’s thriving First Nations economy was on full display at a pop-up market in Melbourne last night, featuring art...

Target Australia burnishes fashion credentials with Chadstone pop-up

Six months into its brand relaunch, the department store retailer has opened a new pop-up at Australia's Fashion Capital...

Popular footwear brand Bared to open new store in Brisbane

The popular Melbourne footwear brand is set to open its first store in Brisbane later this year, giving it a total of fi...

A vote for change: Retailers react to federal election results

Retail leaders welcome the new government's focus on climate change, gender equality and the rising cost of living, but ...

‘A huge win’: HR experts welcome progress on paid domestic violence leave

Millions of workers will be entitled to 10 days of paid family and domestic violence leave after a landmark by the natio...

‘We need to work with nature’: A wool farmer’s take on sustainable fashion

Julian von Bibra is the fourth-generation owner of Beaufront Farm in Tasmania, whose premium merino wool is used by the ...

How work-from-anywhere is creating a new market for home office supplies

Incumbent players and startups alike are rolling out new products and services to help businesses kit out their staff to...

Priceline Pharmacy opens new concept store to test tech, products, services

"This is a big sandbox where we can play; a laboratory where we can experiment,” says GM Andrew Vidler.

How an Aussie underwear brand got environmentalist Jane Goodall on board

Boody's new campaign is fronted by none other than Jane Goodall, the world-renowned environmentalist who conducted groun...

Why Italian food hall brand Mercato Centrale is expanding to Melbourne

Premium Italian food hall Mercato Centrale is set to open its first location outside of Italy with the launch of a new, ...

The inside story of L’Occitane’s acquisition of Grown Alchemist

When L’Occitane’s executive director Sean Harrington first approached the co-founders of Grown Alchemist about acquiring...

Meet the new business platform aiming to be the LinkedIn of sustainability

Sustainable Choice is a digital platform where businesses can create a profile and share their sustainability targets, p...

Sacha Laing and Richard Facioni on what’s next for General Pants

Investment in online and international expansion are on the cards for the streetwear retailer, following its recent acqu...

Why Levi’s, Amazon and Apple are refusing to stay silent on abortion

Few major retailers have spoken publicly about the Supreme Court's upcoming decision on the future of abortion, but thos...

Why some brands are letting customers opt out of Mother’s Day emails

The generic marketing emails that businesses send encouraging customers to ‘spoil mum’ can be painful and inescapable re...

‘Little veins of gold’: How Tony Nash plans to grow Booktopia

After 18 years at the helm of Booktopia, Tony Nash is gearing up for a new role as the company’s first-ever chief growth...

E-commerce pioneer Mark Coulter on diversity, innovation and growth

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders ...

Meet The Sneaker Laundry, the Melbourne start-up cleaning $10,000 kicks

Four years after launching in Melbourne, The Sneaker Laundry is about to open its first location in Sydney after raising...

‘The opportunity for augmented reality is in its infancy’: Snap APAC GM

Last week, Snap unveiled a slew of new tools and features that aim to make it easy for retailers and brands to create 3D...