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Customer Archives

How Depop accidentally drove a rediscovery of heritage brands

Depop founder Simon Beckerman shares how the platform is shaping fashion trends and what brands need to consider when ta...

Can cheap parking and store-only discounts boost CBD foot traffic?

With three days to go until JobKeeper ends, retailers need an incentive for customers to get back shopping in CBDs.

‘Always been there’: What retailers need to know about anti-Asian racism

Covid-19 has caused a rise in anti-Asian racism. Here's what retailers can do about it.

Foodie retail flourishes as consumers crave social interaction

A diverse dining precinct at Melbourne’s Burwood Brickworks taps into a global trend of integrating restaurants and food...

Venchi eyes Australia as part of APAC expansion

Venchi’s APAC MD Marco Galimberti shares the highs and lows of various market and reveals where the focus will be in 202...

Hush Puppies GM reveals plans for 2021

Hush Puppies general manager Charlene Perera reveals what to expect in the year ahead.

Beauty junkies unite: The thinking behind Adore Beauty’s new loyalty program

Increasing customer loyalty is a no-brainer. But launching a loyalty program is harder than it looks.

VIDEO: Thankyou’s Daniel Flynn on ‘daring to step out’ with No Small Plan

Thankyou MD Daniel Flynn shares an insight into the company's major social campaigns and how it has upped its game on su...

How Woolworths, Ikea and Tiffany are stepping up on inclusivity

Retail brands that see the value in inclusivity are poised for growth, Moensie Rossier explains.

IN MY SHOES: This is what it’s like buying clothes as a plus-size woman

In this new regular series, we will be sharing first-hand shopping experiences of customers who have been overlooked far...
Lego

From KOLs to AFOLs. How Lego is embracing its adult fan base

Lego's audience marketing strategist shares how the brand is tapping into adults’ need for mindfulness with products des...

Woolies brings cashierless shopping to Western Australia

The Scan&Go concept has been part of the Woolies ecosystem since late 2018 when it was first trialed in Double Bay.

How to turn around an angry customer

Sometimes things don’t go to plan and bad customer experiences happen, but all is not lost if you know what next steps t...

Opinion: Why customers still love shopping at the markets

While it’s true that online retail has skyrocketed in popularity, it cannot compare to the experience of browsing around...

Modibodi to donate 100,000 pairs of leakproof undies to people in need

Over one million Australian women are at risk of period poverty, says CEO Kristy Chong.

AI and social justice: Hack Games 2021 reveals the future of retail

Finalists battled it out on Friday to pitch a solution that would enhance the experience of human touch with the use of ...

Lion declares March 23 ‘National Local Day’

The move is expected to inject $500m into the hospitality sector.

‘Never stop being rebels’: An inside look into Ikea’s innovation lab

SPACE 10 co-founder shares an insight into a more sustainable way for global companies to sell goods.
Inside Retail & Resonate Solutions

Unlocking growth opportunities with consumers on the rebound

With consumers shopping for new partners, retailers have been presented with great opportunities to gain territory that ...

ARA, QUT partner to launch consumer insights research hub

The partnership will provide digestible information to retailers looking to understand customer behaviour.