Customer

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Retail rewired: Why human-centred retail is the priority for 2026

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Smarter shoppers, higher standards: Why retailers must prove their value in 2026

Taste meets technology: How Dotshop is putting curation back into luxury

When shoppers become the audience: How retail theatre is rewriting the store

male customer checking prices

In 2026, consumers will remain price sensitive, but intolerant of friction

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Bain on China’s more selective luxury consumer and what it means for brands

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The figures revealing retail’s new operational challenge

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Why ‘natural’ isn’t enough: The science of pregnancy-safe skincare

American designer Vera Wang.

How Vera Wang and Lane Crawford are redefining longevity in luxury retail

Boody checkout screen

Boody achieved 103 per cent upsell revenue growth with Checkout Components

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Science-led CX: Why proof builds loyalty in health retail

An interior shot of an elementary school classroom filled with students.

Back to school spending set to rise – with smaller pool of shoppers

Why Australia Day presents a dilemma for Australian retailers

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What happens when your ‘no-worries’ customer finally starts to worry?

Speed and transparency: The new CX imperatives for 2026

shopping cart

Do Woolworths shoppers want Google AI adding items to buy? We’ll soon find out

Retailer Awards 2026

Finalists announced for Inside Retail’s Retailer Awards 2026

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Onboarding journey ignites the loyalty growth engine

washing machine in a home

Appliances Online reaches 3 million customer milestone