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Customer Archives

Consumer protection laws need an overhaul for the digital age: CPRC

According to the CPRC, laws and regulations made decades ago are struggling to keep up with the breadth of options now a...

All things bright and beautiful: About Allkinds’ fun-filled philosophy

Allkinds, an inclusive personal care brand for kids, has big plans to grow its digital and physical presence in 2022.

How retailers can leverage reviews to build an online presence

Inside Retail and Trustpilot created a report “What Did Other Shoppers Say”, which aims to help retailers understand the...

5 ‘shopper first’ trends for retailers to embrace in 2022

Appealing to next year’s consumer will be about convenience and blending online and offline worlds – but it will also be...

AusPost hires former Google MD in new CX role

Leonie Valentine previously worked at Google, CSL and Telstra with more than 25 years of experience in sales, marketing ...

Connection and convenience: here’s how Cue plans to kill it this Christmas

Wishlists can be shared with family, friends and loved ones who may need a hint when it comes to shopping for presents.

Legislation imposes world-leading lifetime ban on cigarette purchasing

The number of stores legally allowed to sell cigarettes will be reduced from 8000 now to just 500.

Booktopia misled consumers on refunds for damaged, faulty items: ACCC

Booktopia is being taken to Federal Court after an ACCC investigation found it had misled consumers about their rights i...

Stereotypes are boring. Why brands without diversity are being left behind

Brands that ignore the growing call to reflect humanity’s wide array of backgrounds and traits are unlikely to realise t...

Converse steps up customisation with Renew Labs concept

Footwear brand Converse introduces a new store concept in Melbourne’s Fitzroy aimed at helping customers upcycle their s...

Opinion: Bangkok mall operators must put on a welcoming smile, not a mask

Bangkok mall operators seem to have taken over-the-top safety precautions in some centres, negatively impacting the in-s...

Consumers value online products more if they’re being virtually touched

Consumers who see a product on sale being virtually touched are more engaged and willing to pay more than if the item is...

Delivery like a G: Menulog challenged by Australia’s labour shortage

Food delivery platform Menulog sees growth in grocery and convenience foods, but Australia’s labour shortage is making c...

Fun, diversity and community: Welcome to the evolution of shopping centres

After almost two years of offering essential services to the community since Covid-19 hit, shopping centres are ready to...

How do ethical concerns shape fast-fashion purchases?

Of the world’s industries that profit from worker exploitation, the fashion industry is notorious, in part because of th...

Revealed: Customers’ biggest Christmas shopping fears this year

In a new report from Emarsys, All I Want for Christmas, 1000 Australian consumers shared their concerns about shopping f...

NRA, ABA call on government to step up on customer abuse ahead of Christmas

“It simply must end. Our members have had a gutful. No one deserves a serve of abuse," said NRA Boss Dominique Lamb.

Cashed up brewer Heaps Normal has heady plans

The maker of low-alcohol beer is set to open a new production facility and a hospitality business that caters to consum...

Mindful consumption: The next consumer trend you should know

With the lives of Aussies shifting dramatically during Covid, mindful consumption is at the forefront of the way we inte...

Omicron’s impact on holiday spend “uncertain”: Amazon

Amazon's comments come amid a backdrop of recent supply chain disruptions linked to the spread of another coronavirus va...

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