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A closeup photo of David Jones chief retail office Kate Bergin wearing a black blazer and smiling at the camera
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David Jones’ chief retail officer Kate Bergin on the future of omnichannel

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‘It’s about striking a balance’: Do You Even CEO talks Big W retail partnership

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What retailers need to know about the return of in-store shopping

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Australia named global leader in omnichannel consumer experience

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How Simpli Namdhari is elevating India’s vegetarian grocery market 

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It’s not e-commerce anymore – it’s just commerce

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Grocery shoppers embrace omnichannel experience, Cartology reports

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Inside Taobao’s strategy to become Southeast Asia’s go-to for furniture

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R.M. Williams’ major digital investment to drive global expansion

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Forget Amazon Go, experts reveal the supermarket of the future

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Q&A with Tumi: The future is now

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Welcome to the new customer experience

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Five minutes with Doug Low, Incu

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Luxury’s secret weapon to surviving Covid: The personal shopper

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Ready, set, go: Rebel bets on interactivity in the store of the future

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From the source: Kay Oswald, Smile Direct Club

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Analysis: How Nike is boosting growth through DTC and digital

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Inside Nike’s latest House of Innovation

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Sustainability

H&M’s Cos launches reseller platform

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Fashion’s new world order

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