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omnichannel

omnichannel Archives

Inside Taobao’s strategy to become Southeast Asia’s go-to for furniture

Just two years ago, Taobao took the leap and expanded its home and living category offline, establishing two physical st...

R.M. Williams’ major digital investment to drive global expansion

R.M. Williams undergoes major digital transformation to provide more convenience to customers.

Forget Amazon Go, experts reveal the supermarket of the future

A22 turns the traditional supermarket on its head, stripping back aisles and utilising space for education and entertain...

Q&A with Tumi: The future is now

As travel took a downturn last year, innovative luggage retailers like Tumi took the opportunity to get creative and fin...

Welcome to the new customer experience

The ‘new normal’ now requires a reimagining of how e-commerce and bricks-and-mortar work together in retail.

Five minutes with Doug Low, Incu

Incu CEO Doug Low shares the lessons he learnt from 2020 and who he’d invite to his dream Zoom chat.

Luxury’s secret weapon to surviving Covid: The personal shopper

With store closures and diminished travel, here's how luxury is set to survive Covid.

Ready, set, go: Rebel bets on interactivity in the store of the future

Even in the current climate, experience remains at the heart of the sporting giant's new store concept.
a headshot of a CEO wearing a suit

From the source: Kay Oswald, Smile Direct Club

We chat with the unicorn retailer about the rise of telehealth, the future of retail - and what it's like talking to cus...
A group of sneakers

Analysis: How Nike is boosting growth through DTC and digital

In its latest results, the retail giant revealed encouraging signs of recovery from the pandemic. Here's what's driving ...

Inside Nike’s latest House of Innovation

The sportswear giant's newest store in Paris focuses on offering customers a digitally-powered in-store experience.

H&M’s Cos launches reseller platform

H&M’s subsidiary Cos has launched a pre-owned fashion platform called Resell.

Fashion’s new world order

From dealing with the supply chain to forecasting future trends, clever players within the fashion industry are using te...

Is a Unicorn eating your lunch?

Contributor Rosanna Iacono examines 16 billion-dollar retail businesses, and what makes them so attractive to investors.

Omnichannel retail: Is it really the answer?

Often seen as the holy grail of modern retail, omnichannel may not actually deliver the value that so many expect.

Keeping up with the omnichannel shopper

Customers no longer think in terms of online and offline, so why should retailers?

Newsflash: there’s no longer a retail status quo

Contributor Nathan Bush can't believe some people still dismiss e-commerce.

The case for swimming against the current

Why when everyone else is zigging, it's time to zag.

The new retail acronym you need to know

ROPO, or ‘research online, purchase offline’ is the latest buzzword.

Majority of consumers still prefer in-store shopping

Sixty-three per cent of Australians prefer the bricks-and-mortar experience.