loyalty Archives - Inside Retail

Is it time to ditch the NPS?

The NPS was launched in an era before Facebook, Instagram, LinkedIn and Snapchat. Is it still relevant?

Loyalty startup PokitPal expands

Shopping apps turn customer data into profits.

Preview: Inside Retail Weekly 2193

A sneak peek at what’s featured in tomorrow’s edition of Inside Retail Weekly.

Petbarn parent appoints new chief

Pet retailer gets ex-Qantas exec, reports revenue rise.

How will your customers react to the launch of Amazon in Australia?

Retail Doctor Group uncovers some interesting insights on the e-commerce giant’s local launch.

Cotton On Group launches first loyalty program

Fashion giant debuts program ahead of global roll-out.

Here’s what happens when you ‘like’ a brand on Facebook

Does having more likes necessarily mean a promotion has been successful on Facebook?

Sustainability as a business investment

“It’s incredibly important to show you are walking the talk and not just greenwashing.”

Customer service according to who?

Debunking key delusions surrounding customer service in retail.

Woolworths reinstates Qantas points

Supermarket announces new frequent flyers partnership.