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Q&A with Swarovski’s Brett Spinks

The local MD of the global jewellery brand talks key trends and challenges.

Is e-commerce priming to boom?

How the economic landscape has set the scene for an online boom.

Q&A with Officeworks’ Michael Howard

The acting MD shares the national retail chain’s big plans for 2020.

How to make activations more than just a photo op

Picture-perfect pop-ups are fantastic, but what purpose do they serve if they don’t meet KPIs?

Invest in CX – but not for CX sake

Customer experience strategies are about more than the ‘fun’ stuff – so why are retailers still getting it wrong?

It’s not a store, it’s a place of worship. Meet the new brand experience

From F45 to Ikea, brands are creating spaces that are more like clubhouses than shops.

Q&A with Coles’ Steven Cain

The CEO of the supermarket chain talks about the year that was, and what’s ahead.

What really happened after penalty rates were cut

Cuts to penalty rate were made with the promise of longer hours and more jobs. Here’s what really happened.

Why boards need to take social responsibility seriously

Today’s discerning customers are shopping with their emotions and values, not just their wallets.

Sustainable is the new ticket to play

How a circular textile economy can be both a sales opportunity and risk management strategy.

Why product is no longer enough to survive in retail

Our contributor believes retailers need to diversify their revenue streams to remain profitable in a challenging environment.

The pay imperative

After a year marked by wage theft scandals, our contributor argues it’s time to get pay right.

How personalising your retail offer can backfire

Our contributor reveals three psychological traps to avoid.

Out-of-the-box ideas to drive sales when spending is down

Sick of online being blamed for low sales, our contributor has some fresh ideas for the new year.

Have older Australians been left out by e-commerce?

Have older Australians been left out by e-commerce?

Our contributor examines how older Aussies shop online.

How Amazon Go unlocked a new era of next-gen payments

How Amazon Go unlocked a new era of next-gen payments

Our contributor suggests Amazon Go is just the beginning of new ways to pay.

Why partnerships are the new black in retail

Are partnerships the new black for retailers? Our contributor argues yes.

Are you ready for casual penalty rates to increase?

How to prep for the next stage of penalty rate increases on October 1.

End of ownership: Why rental services are dominating retail

And why retailers need to start thinking about launching their own rental business.

How the right scent can make a store irresistible

Tips on the underrated art of scent marketing.

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