From the author
Analysis: Stop forcing your customers to switch channels
Retailers need to focus on making it easy for customers to buy from them, on- or offline.
How brands can cut through the noise
Trends come and go, but a solid reputation and a consistent brand
message will stand the test of time.
Panic buying wasn’t the only reason supermarkets ran out of stock
As Melbourne enters its toughest lockdown yet, what lessons have been learned about demand?
How to communicate in a crisis
Why it's more important than ever for companies to send the right message to customers, suppliers and staff.
Are stores destined to become micro-fulfilment centres?
The rapid increase in online shopping has led some retailers to turn turn shops into 'dark stores'. Here's how they work...
The fallout from Kaufland’s exit: What it means for the Australian market
Contributor Andy Kirk reflects on Kaufland's surprise exit from Australia, and what it means for the local supermarket s...
Letting staff go – a guide on what to do
Businesses sometimes have to let staff go. People management specialist Karen Gately explains how to do it right.
Picking up new habits during Covid-19
Will consumers' COVID-19 shopping habits stick around post-recovery? Contributor Justin Dery argues yes.
What the coronavirus revealed about the state of our supply chains
Can a supply chain be too lean? Tom Fitz-Walter says yes.
Social distancing won’t just affect stores. Shopping centres and offices will change too
A property expert considers the domino effect of the "new normal" in retail properties.
Why good cash management may be the most important factor in your survival
And how to do it effectively.
How Covid-19 will drive a rapid e-commerce revolution
If there's a silver lining to the current social distancing restrictions, it's the digital boom many retailers are exper...
Q&A with Swarovski’s Brett Spinks
The local MD of the global jewellery brand talks key trends and challenges.
Is e-commerce priming to boom?
How the economic landscape has set the scene for an online boom.
Q&A with Officeworks’ Michael Howard
The acting MD shares the national retail chain's big plans for 2020.
How to make activations more than just a photo op
Picture-perfect pop-ups are fantastic, but what purpose do they serve if they don't meet KPIs?
Invest in CX – but not for CX sake
Customer experience strategies are about more than the 'fun' stuff - so why are retailers still getting it wrong?
It’s not a store, it’s a place of worship. Meet the new brand experience
From F45 to Ikea, brands are creating spaces that are more like clubhouses than shops.
Q&A with Coles’ Steven Cain
The CEO of the supermarket chain talks about the year that was, and what's ahead.
What really happened after penalty rates were cut
Cuts to penalty rate were made with the promise of longer hours and more jobs. Here's what really happened.
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