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Q&A with Coles’ Steven Cain

This is part of Retail Outlook, a series of articles running over the next four weeks that explore timely topics and trends for the retail industry in 2020. Click here to see more stories in the series. The supermarket giant’s four-year transformation journey is well under way – with technology investments and key partnerships giving the retailer confidence to meet challenges head-on in its second century of doing business. Here, Coles CEO Steven Cain talks about the year that was,