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Fast, faster, fastest: Quickest commerce wins in India
Instant delivery services have exploded in India, leading to a fierce battle for market share amid a flurry of start-ups...
Taken for a ride: Drivers bear hidden costs of online delivery
Food delivery riders were the unsung heroes of the pandemic. But the risks they have to take in the job are hardly worth...
Indian grocery retailers race to meet consumer demand – but at what cost?
Indian grocery startups are luring tech-savvy customers with the promise of deliveries within 10 minutes.
Australia’s supply chains should never look the same again
The pandemic-related disruptions here and abroad have exposed many hidden issues. Solving those problems will require fr...
The modern retail playbook: The new normal standards of logistics
What do two retailers like Edible Blooms and Appliances Online selling chocolate bouquets and bulky whitegoods have in c...
Analysis: Should retailers depend on gig workers to deliver?
With recent lockdowns driving exponential growth in online sales, Australia’s last-mile supply chains have been struggli...
Australians ordered 1 billion parcels in 2020
“The increase in parcel shipping in Australia is no surprise,” said Pitney Bowes Japan, Australia and New Zealand countr...
How personal shopping app Gimme aims to disrupt online delivery
Gimme's network of personal shoppers will go in-store to make a purchase and bring it to the customer's doorstep within ...
Opinion: Australia Post’s temporary freeze is a warning of things to come
Sure, Australia Post is almost ready to resume normal operations, but in reality, back-dated online orders are likely to...
Toll strike indicates further transport disruption ahead
It’s estimated that up to five major freight and logistics companies and around 15,000 drivers nationally could be impac...
How Heydoor is making shopping more accessible to people with restrictions
A new app is bringing the checkout to the front door, opening up businesses to more shoppers.
How retailers are overcoming the tyranny of distance
As e-commerce ramps up and customer expectations continue to rise, it’s time for businesses to revisit their supply chai...
Repco: Introducing Australia’s best customer service team
Automotive retailer Repco has nearly a century of industry experience under its belt, so it should be no surprise that t...
How the world’s largest health and beauty retailer is going after Gen Z
Hong Kong's A.S. Watson has just unveiled a two-hour delivery service as part of a big investment in digital.
Domino’s will now call customers two minutes before their pizza arrives
The new feature will benefit both customers and Domino's staff.
Picking up new habits during Covid-19
Will consumers' COVID-19 shopping habits stick around post-recovery? Contributor Justin Dery argues yes.
Petbarn expands same-day delivery Australia-wide
Specialty retailer says early uptake of its same-day delivery has been promising.
Australia Post allocates more resources to parcel delivery
Postal service takes step to deal with 80 per cent increase in parcel volumes.
Online fashion retailers limit free delivery
Shrinking baskets have prompted e-commerce companies to rethink delivery.
Retailers can ensure online shoppers never miss a delivery again
How CouriersPlease is making online shoppers' lives easier.
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