From the author
Opinion: Why retail needs to be elevated from a job to a career
Young Australians see retail jobs as a stop-gap in their careers rather than a long term proposition.
Australia’s supply chains should never look the same again
The pandemic-related disruptions here and abroad have exposed many hidden issues. Solving those problems will require fr...
Why your workforce should be digitalised by now
With the last 18 months of rhetoric about digital disruption trained on the customer experience, many retailers have neg...
Opinion: Say hello to the new face of beauty retail
Many beauty retailers are reliant on physical experiences, but as we remain in lockdown, savvy brands are reimagining ho...
Opinion: Don’t make your returns problem an experience problem
As lockdowns continue and e-commerce rises, retailers are also now dealing with an ever-increasing surge in returns.
How retailers are overcoming the tyranny of distance
As e-commerce ramps up and customer expectations continue to rise, it’s time for businesses to revisit their supply chai...
Opinion: Yes, retailers need an app, but they also need a strategy
Before you even begin coding, here’s what you need to think about.
Analysis: Meet the post-Covid Aussie shopper
You’ve probably heard a lot about them – their love affair with online shopping, their preference for conscious consumpt...
Why big brands like Pepsi and Nike are betting on DTC
From Adidas to Swarovski, and Unilever, here's why the DTC strategy works for businesses both big and small.
Opinion: Why data and real estate go hand in hand
Now more than ever, physical retailers need to lean on data to make sure they’re creating the right experiences for cons...
7 customer trends that will redefine retail in 2021
From collective displacement to the dealing with the loss of tightly-held rituals, here's how customers are feeling in 2...
Opinion: Why 2020 is the year of conscious Christmas
As customers begin to appreciate more about their own carbon footprint, they begin to look at buying locally sourced pro...
Opinion: When retail meets virtual reality
The pandemic has kickstarted some retailers into embracing new technologies to connect with customers.
Opinion: Why coming up with a Plan B is part of the future of retail
The industry has never been in greater need of timely, accurate and responsive demand monitoring and forecasting than no...
Opinion: There’s no going back now for consumer brands
The Covid-19 pandemic is reshaping so much about the way we live, work, connect, consume and even think.
More than skin deep: Behind the beauty boom
The rise of the 'prosumer' can explain the rapid growth of the beauty sector.
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