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Analysis: Should retailers depend on gig workers to deliver?

With recent lockdowns driving exponential growth in online sales, Australia’s last-mile supply chains have been struggling to keep pace with consumer demand. As consumers continue to opt for convenience and with Christmas just around the corner, Australian retailers are mirroring the behaviour of US, UK and European grocery giants like Albertsons, Waitrose, Sainsbury’s and Carrefour by establishing last-mile delivery partnerships with gig economy players such as Uber and DoorDash. Why are re