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consumer behaviour

consumer behaviour Archives

The things money can’t buy: Welcome to the post-Covid luxury consumer

Attitudes to luxury purchases are about to change but perhaps not in the ways you may think.

Analysis: The rise of the purposeful consumer

There’s endless data on what customers have bought since Covid, but retailers are still struggling to understand why the...

Snacking, managing Covid kilos and panic buying: Consumer trends of 2021

Here's how consumers are feeling about what they're consuming at home right now.

Neighbourhood centres: The quiet achievers

As more people work from home and restrictions ebb and flow, it makes sense for local shopping centres to up the ante.

How to understand shopper behaviour during a pandemic

Understanding how shopper behaviour is changing through Covid-19 is vital, but capturing these shifts while staying ‘cov...

Opinion: What’s the point of physical stores now?

There's an opportunity to define the post-pandemic experience and stand out from the crowd, with new ways to make shoppi...
Four scoops of ice cream at a Ben & Jerry's store

A scoop of success: Ben & Jerry’s charts further growth in ANZ

Now that restrictions are lifting, the brand is planning to open more stores in the next 18 months.

Opinion: There’s no going back now for consumer brands

The Covid-19 pandemic is reshaping so much about the way we live, work, connect, consume and even think.
Woman pushing trolley through supermarket

Most Aussies will stay loyal to new brands found during lockdown

New shopping habits formed during Covid-19 will stick around, new research shows.

“You deserve it” and other Covid consumer behaviours you should know

After months of staying at home, here are a few things that shoppers will want from their retail experiences in the futu...

How COVID-19 will change consumer behaviour

Beyond the immediate crisis, retailers need to consider how consumer behaviour will change in the future.
Have older Australians been left out by e-commerce?

Have older Australians been left out by e-commerce?

Our contributor examines how older Aussies shop online.

The limbic system, the cognitive mind and the user illusion that misleads

This misconception about consumers is still rampant in retail.

“Digital natives” most likely to shop in-store

New research reveals what retail execs get wrong about today's customers.

Consumers say sustainability should be standard: Monash

New research shows there's little wriggle room for lax business practices.

Brick-bait: three tricks up retailers’ sleeves to lure you back to physical shops

Even the simple act of just being welcomed at the entrance of a store can influence store loyalty, research shows.

The surprisingly rude downside to modern technology

Is new technology turning customers into modern-day monsters?

Podcast with Matt Newell, The General Store

Inside Retail chats with the retail firm's founder and executive strategy director.