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What will the post COVID-19 store look like?

When we think of retail, we picture hustle and bustle, shoppers pounding the pavements, people struggling to find a parking space in their local shopping centre. Now, we are faced with a very different picture. Pitt Street in Sydney is eerily quiet, the majority of retail is closed, and there are no crowds of people excited to part with their contactless cash. The biggest challenge retailers are facing right now is the uncertainty around the duration of this lockdown and how consumer behaviours