
From the author

What elite athletes and visionary retailers have in common
The ability to see the game differently separates the good from the truly great.
Sep 11, 2020

Why we need ‘ShopKeeper’ as much as JobKeeper
The government may have supported many Australian businesses with JobKeeper, but many independent retailers will close u...
Aug 18, 2020

Retail reacts to the Melbourne shutdown
Wesfarmers' Rob Scott, Premier's Solomon Lew and others respond to the shutdown.
Aug 4, 2020

Woolies changes mask policy in response to rising case numbers
New guidance issued following the extension of mandatory masks to the entire state of Victoria.
Jul 31, 2020

Training key to dealing with customers who refuse to wear masks
Bunnings responds to concerns about confrontations over mask-wearing in stores.
Jul 28, 2020

Some retailers extend face mask requirement beyond Melbourne
Apple has required staff and customers to wear face masks in stores globally since May.
Jul 24, 2020

Why do some strategies succeed, and not others?
Understanding the personalities of senior leadership is key to successful strategies, contributor Brian Walker says.
Jul 23, 2020

South Australia scraps virus trading hours
SA Treasurer Rob Lucas says the extended trading hours for shops during the coronavirus pandemic will come to an end thi...
Jul 15, 2020

Why time is the new currency in retail
Contributor Brian Walker considers whether brands offer time well spent or time well used.
Jul 2, 2020

What you need to ask yourself about your post-Covid strategy
Contributor Anastasia Lloyd-Wallis shares the key questions retailers should be asking themselves.
Jun 24, 2020

Three key consumer behaviour shifts that will come out of COVID-19
Contributor Neil Kelly has crunched the COVID-19 trends and distilled them into three key areas.
Jun 5, 2020

Road testing COVID-19 innovations from Bunnings, Mecca and more
Contributor Nathan Bush tests the latest services from retailers to see if the hype lives up to the experience.
May 28, 2020

Why we shouldn’t write off physical shopping just yet
The basic human desire for social contact is part of the physical shopping experience.
May 19, 2020

Radio Rentals shutting stores permanently as COVID-19 takes its toll
Approximately 300 staff members are being made redundant.
Apr 23, 2020

Pivot to pandemic: how advertisers are using (and abusing) the coronavirus to sell
The days of “what you see is what you get” have passed. It is now time for us to change the way we look at advertising.
Apr 16, 2020

Updated: Free and discounted resources for retailers during Covid-19
An overview of all the free and discounted tools and services.
Apr 9, 2020

Which jobs are most at risk from the coronavirus shutdown?
The immediate impact of the coronavirus shutdown is striking in its magnitude, its speed and its concentration on a smal...
Mar 27, 2020

The future of retail: Chapter 1
On the great buying vs. shopping divide - how they diverged and why they're coming back together.
Mar 19, 2020

What the new crowd limit means for retail
Stores are exempt, but customers are still likely to stay away.
Mar 18, 2020

Retail in the time of coronavirus
Contributor Nathan Bush argues that it's time to get back to basic human needs.
Mar 12, 2020