Articles
Why time is the new currency in retail
Contributor Brian Walker considers whether brands offer time well spent or time well used.
Why we shouldn’t write off physical shopping just yet
The basic human desire for social contact is part of the physical shopping experience.
The future of retail: Chapter 1
On the great buying vs. shopping divide – how they diverged and why they’re coming back together.
The 5 Golden Rules of reducing your occupancy costs: Rule #5
Contributor Brian Walker on what to do after you sign your lease.
The 5 Golden Rules of reducing your occupancy costs: Rule #4
Contributor Brian Walker explains how to negotiate with confidence.
The 5 Golden Rules of reducing your occupancy costs: Rule #3
Contributor Brian Walker explains how to diagnose your own business before entering a centre.
Why is pureplay online retail so rarely profitable?
Our contributor makes some back-of-the-envelope calculations to answer this perennial question?
The 5 Golden Rules of reducing your occupancy costs: Rule #2
Contributor Brian Walker reveals the important clauses in your lease.
The 5 Golden Rules of reducing your occupancy costs: Rule #1
Everything you need to know before you sign a lease.
The limbic system, the cognitive mind and the user illusion that misleads
This misconception about consumers is still rampant in retail.
Don’t innovate, adapt: What retailers can learn from Ikea
The furniture retailer has adapted its iconic store format for urban shoppers.
The megatrend being adopted by leading retailers
Opinion: Why more retailers are embracing this ‘megatrend’.
The new retail acronym you need to know
ROPO, or ‘research online, purchase offline’ is the latest buzzword.
How to cut through the kaleidoscopic customer journey
Three tips for building a community in the age of social media.
It takes people to bring retail alive
Store staff have a huge influence on the customer experience. Are you investing in them?
European retail: The greatest hits
Fresh off a retail study tour, Brian Walker reviews the best of European retail.
The space race: How to design your shop floor to build loyalty
A case for taking products off the shelves, and putting classrooms in the store.
The truth about physical store closures in retail
A closer look at global store closure data, and a plea for local data.
Why retail basics are the key to a great customer experience
Why being a great retailer is fundamental to the customer experience.