About the author
Brian brings considerable senior experience gained in the specialty retail, franchising and shopping centre sectors. He has successfully led change teams in omnichannel retail arenas and has been instrumental in the development and implementation of many notable, integrated retail channel strategy projects including, Optus, Hutchison Telecommunication, Global Brands Group, The National Australia Bank and a host of other well recognised retail, franchise retail and service organisations both nationally and internationally. Brian writes a weekly column for Inside Retail.
The basic human desire for social contact is part of the physical shopping experience.
On the great buying vs. shopping divide – how they diverged and why they’re coming back together.
Contributor Brian Walker on what to do after you sign your lease.
Contributor Brian Walker explains how to negotiate with confidence.
Contributor Brian Walker explains how to diagnose your own business before entering a centre.
Our contributor makes some back-of-the-envelope calculations to answer this perennial question?
Contributor Brian Walker reveals the important clauses in your lease.
Everything you need to know before you sign a lease.
This misconception about consumers is still rampant in retail.
Why when everyone else is zigging, it’s time to zag.
The furniture retailer has adapted its iconic store format for urban shoppers.
Opinion: Why more retailers are embracing this ‘megatrend’.
ROPO, or ‘research online, purchase offline’ is the latest buzzword.
Three tips for building a community in the age of social media.
Store staff have a huge influence on the customer experience. Are you investing in them?
Fresh off a retail study tour, Brian Walker reviews the best of European retail.
A case for taking products off the shelves, and putting classrooms in the store.
A closer look at global store closure data, and a plea for local data.
Why being a great retailer is fundamental to the customer experience.
What we can glean from the past Christmas trading season.
H&M is expanding its online presence around the world after seeing a 32 per cent increase in online sales while sto… https://t.co/xvXqAerNes1 day ago