About the author

Brian Walker

http://insideretail.com.au

Brian brings considerable senior experience gained in the specialty retail, franchising and shopping centre sectors. He has successfully led change teams in omnichannel retail arenas and has been instrumental in the development and implementation of many notable, integrated retail channel strategy projects including, Optus, Hutchison Telecommunication, Global Brands Group, The National Australia Bank and a host of other well recognised retail, franchise retail and service organisations both nationally and internationally. Brian writes a weekly column for Inside Retail.

Articles

Image of the Glossier showroom in NYC

Why we shouldn’t write off physical shopping just yet

The basic human desire for social contact is part of the physical shopping experience.

Image of two young women against a painted wall.

The future of retail: Chapter 1

On the great buying vs. shopping divide – how they diverged and why they’re coming back together.

The 5 Golden Rules of reducing your occupancy costs: Rule #5

Contributor Brian Walker on what to do after you sign your lease.

The 5 Golden Rules of reducing your occupancy costs: Rule #4

Contributor Brian Walker explains how to negotiate with confidence.

The 5 Golden Rules of reducing your occupancy costs: Rule #3

Contributor Brian Walker explains how to diagnose your own business before entering a centre.

Why is pureplay online retail so rarely profitable?

Our contributor makes some back-of-the-envelope calculations to answer this perennial question?

The 5 Golden Rules of reducing your occupancy costs: Rule #2

Contributor Brian Walker reveals the important clauses in your lease.

The 5 Golden Rules of reducing your occupancy costs: Rule #1

Everything you need to know before you sign a lease.

The limbic system, the cognitive mind and the user illusion that misleads

This misconception about consumers is still rampant in retail.

The case for swimming against the current

Why when everyone else is zigging, it’s time to zag.

Don’t innovate, adapt: What retailers can learn from Ikea

The furniture retailer has adapted its iconic store format for urban shoppers.

The megatrend being adopted by leading retailers

Opinion: Why more retailers are embracing this ‘megatrend’.

The new retail acronym you need to know

ROPO, or ‘research online, purchase offline’ is the latest buzzword.

How to cut through the kaleidoscopic customer journey

Three tips for building a community in the age of social media.

It takes people to bring retail alive

Store staff have a huge influence on the customer experience. Are you investing in them?

European retail: The greatest hits

Fresh off a retail study tour, Brian Walker reviews the best of European retail.

The space race: How to design your shop floor to build loyalty

A case for taking products off the shelves, and putting classrooms in the store.

The truth about physical store closures in retail

A closer look at global store closure data, and a plea for local data.

Why retail basics are the key to a great customer experience

Why being a great retailer is fundamental to the customer experience.

The relationship between online and physical retail? It’s complicated.

What we can glean from the past Christmas trading season.

Twitter

H&M is expanding its online presence around the world after seeing a 32 per cent increase in online sales while sto… https://t.co/xvXqAerNes

1 day ago

A wide-ranging interview with one of the co-founders of cult beauty brand Ultra Violette. #retail #ausbiz https://t.co/5o8NMdYPL4

1 day ago

The RBA is looking at ways to reduce the cost of electronic payments for merchants and consumers as cash usage drop… https://t.co/Eu1yOJGtkB

1 day ago