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Brian Walker

Brian Walker is founder and CEO of Retail Doctor Group, a retail advisory and consultancy group and the Australian elected partner member of the global retail expert’s alliance Ebeltoft Group.

From the author

Basketball player shooting slamdunk

What elite athletes and visionary retailers have in common

The ability to see the game differently separates the good from the truly great.
Openings & closings

Why we need ‘ShopKeeper’ as much as JobKeeper

The government may have supported many Australian businesses with JobKeeper, but many independent retailers will close u...

Retail reacts to the Melbourne shutdown

Wesfarmers' Rob Scott, Premier's Solomon Lew and others respond to the shutdown.

Woolies changes mask policy in response to rising case numbers

New guidance issued following the extension of mandatory masks to the entire state of Victoria.

Training key to dealing with customers who refuse to wear masks

Bunnings responds to concerns about confrontations over mask-wearing in stores.
image of apple staff wearing face masks

Some retailers extend face mask requirement beyond Melbourne

Apple has required staff and customers to wear face masks in stores globally since May.

Why do some strategies succeed, and not others?

Understanding the personalities of senior leadership is key to successful strategies, contributor Brian Walker says.

South Australia scraps virus trading hours

SA Treasurer Rob Lucas says the extended trading hours for shops during the coronavirus pandemic will come to an end thi...
Image of a woman looking at her watch.

Why time is the new currency in retail

Contributor Brian Walker considers whether brands offer time well spent or time well used.
Image of young Asia man standing in front of a board of ideas

What you need to ask yourself about your post-Covid strategy

Contributor Anastasia Lloyd-Wallis shares the key questions retailers should be asking themselves.
Image of woman shopping with a face mask.

Three key consumer behaviour shifts that will come out of COVID-19

Contributor Neil Kelly has crunched the COVID-19 trends and distilled them into three key areas.

Road testing COVID-19 innovations from Bunnings, Mecca and more

Contributor Nathan Bush tests the latest services from retailers to see if the hype lives up to the experience.
Image of the Glossier showroom in NYC

Why we shouldn’t write off physical shopping just yet

The basic human desire for social contact is part of the physical shopping experience.
Closed sign due to COVID-19

Radio Rentals shutting stores permanently as COVID-19 takes its toll

Approximately 300 staff members are being made redundant.

Pivot to pandemic: how advertisers are using (and abusing) the coronavirus to sell

The days of “what you see is what you get” have passed. It is now time for us to change the way we look at advertising.

Updated: Free and discounted resources for retailers during Covid-19

An overview of all the free and discounted tools and services.
Illustration of people wearing face masks.

Which jobs are most at risk from the coronavirus shutdown?

The immediate impact of the coronavirus shutdown is striking in its magnitude, its speed and its concentration on a smal...
Image of two young women against a painted wall.

The future of retail: Chapter 1

On the great buying vs. shopping divide - how they diverged and why they're coming back together.
Image of people walking down Melbourne laneway.

What the new crowd limit means for retail

Stores are exempt, but customers are still likely to stay away.
Illustration of people wearing face masks.

Retail in the time of coronavirus

Contributor Nathan Bush argues that it's time to get back to basic human needs.