From the author
What elite athletes and visionary retailers have in common
The ability to see the game differently separates the good from the truly great.
Why we need ‘ShopKeeper’ as much as JobKeeper
The government may have supported many Australian businesses with JobKeeper, but many independent retailers will close u...
Retail reacts to the Melbourne shutdown
Wesfarmers' Rob Scott, Premier's Solomon Lew and others respond to the shutdown.
Woolies changes mask policy in response to rising case numbers
New guidance issued following the extension of mandatory masks to the entire state of Victoria.
Training key to dealing with customers who refuse to wear masks
Bunnings responds to concerns about confrontations over mask-wearing in stores.
Some retailers extend face mask requirement beyond Melbourne
Apple has required staff and customers to wear face masks in stores globally since May.
Why do some strategies succeed, and not others?
Understanding the personalities of senior leadership is key to successful strategies, contributor Brian Walker says.
South Australia scraps virus trading hours
SA Treasurer Rob Lucas says the extended trading hours for shops during the coronavirus pandemic will come to an end thi...
Why time is the new currency in retail
Contributor Brian Walker considers whether brands offer time well spent or time well used.
What you need to ask yourself about your post-Covid strategy
Contributor Anastasia Lloyd-Wallis shares the key questions retailers should be asking themselves.
Three key consumer behaviour shifts that will come out of COVID-19
Contributor Neil Kelly has crunched the COVID-19 trends and distilled them into three key areas.
Road testing COVID-19 innovations from Bunnings, Mecca and more
Contributor Nathan Bush tests the latest services from retailers to see if the hype lives up to the experience.
Why we shouldn’t write off physical shopping just yet
The basic human desire for social contact is part of the physical shopping experience.
Radio Rentals shutting stores permanently as COVID-19 takes its toll
Approximately 300 staff members are being made redundant.
Pivot to pandemic: how advertisers are using (and abusing) the coronavirus to sell
The days of “what you see is what you get” have passed. It is now time for us to change the way we look at advertising.
Updated: Free and discounted resources for retailers during Covid-19
An overview of all the free and discounted tools and services.
Which jobs are most at risk from the coronavirus shutdown?
The immediate impact of the coronavirus shutdown is striking in its magnitude, its speed and its concentration on a smal...
The future of retail: Chapter 1
On the great buying vs. shopping divide - how they diverged and why they're coming back together.
What the new crowd limit means for retail
Stores are exempt, but customers are still likely to stay away.
Retail in the time of coronavirus
Contributor Nathan Bush argues that it's time to get back to basic human needs.
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