About the author
Brian brings considerable senior experience gained in the specialty retail, franchising and shopping centre sectors. He has successfully led change teams in omnichannel retail arenas and has been instrumental in the development and implementation of many notable, integrated retail channel strategy projects including, Optus, Hutchison Telecommunication, Global Brands Group, The National Australia Bank and a host of other well recognised retail, franchise retail and service organisations both nationally and internationally. Brian writes a weekly column for Inside Retail.
Why being a great retailer is fundamental to the customer experience.
What we can glean from the past Christmas trading season.
These will be foundation years for digital growth.
Opinion: The two common factors in global retail collapses.
Why agile organisations will win every time.
The difference between shopping and buying.
Demographics are yesterday’s news when it comes to customer segmentation.
People rationalise product features with their brain, but they buy benefits with their heart.
Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.
Brian Walker on the power of storytelling in retail.
Brian Walker on a classic brand that is innovating and reinventing itself.
What invitation do you have to play in the great game of retail?
As retail changes stores need to realise the opportunity of experience.
Brian Walker on the ‘scourge’ of the retail proposition.
Brian Walker on the new business models born under the term, digital.
Brian Walker wonders if the role of the board has changed in modern times.
Brian Walker on the insidious effect of cannibalisation between physical retailers.
Brian Walker examines the art of telling your story.
Brian Walker predicts the big five retailing trends for the year.
Brian Walker says it’s showtime for retailers – and time to maximise trade during the crucial period.
The worst case scenario for many retailers came to fruition on Monday afternoon, when Victorian Premier Daniel Andr… https://t.co/zyRB162Yip2 days ago
Retail in Melbourne to be forced to close from 11:59pm this Wednesday. Contactless click-and-collect and online del… https://t.co/8um79lnp762 days ago