Articles
Why retail basics are the key to a great customer experience
Why being a great retailer is fundamental to the customer experience.
The relationship between online and physical retail? It’s complicated.
What we can glean from the past Christmas trading season.
A look at the future of retail in 2019 and beyond
These will be foundation years for digital growth.
How healthy paranoia could save your business
Opinion: The two common factors in global retail collapses.
If you’re not agile, you’re fragile: How to compete in a world of startups
Why agile organisations will win every time.
Never mind the features, feel the benefits
People rationalise product features with their brain, but they buy benefits with their heart.
Retail learnings from the vision and legacy of Apple
Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.
Keeping the best of the old, creating the ‘now’
Brian Walker on a classic brand that is innovating and reinventing itself.
Why shortening the transaction gap and lengthening the experience matters
As retail changes stores need to realise the opportunity of experience.
Why Australian retail is breaking under the weight of stock
Brian Walker on the ‘scourge’ of the retail proposition.
Digital mythbusters for retailers
Brian Walker on the new business models born under the term, digital.
Boards of today and tomorrow
Brian Walker wonders if the role of the board has changed in modern times.
Gaining your unfair advantage
Brian Walker on the insidious effect of cannibalisation between physical retailers.
The theatre of Christmas retailing
Brian Walker says it’s showtime for retailers – and time to maximise trade during the crucial period.