
From the author

Virus fears fuel online grocery sales as supermarkets enforce further product restrictions
Online grocery sales up 45 per cent in recent weeks, as shoppers stay home.
Mar 6, 2020

Virus stimulus to be aimed at business
A multi-billion dollar stimulus package is expected to be released next week.
Mar 5, 2020

The 5 Golden Rules of reducing your occupancy costs: Rule #5
Contributor Brian Walker on what to do after you sign your lease.
Dec 19, 2019

The 5 Golden Rules of reducing your occupancy costs: Rule #4
Contributor Brian Walker explains how to negotiate with confidence.
Dec 17, 2019

The 5 Golden Rules of reducing your occupancy costs: Rule #3
Contributor Brian Walker explains how to diagnose your own business before entering a centre.
Dec 17, 2019

Why is pureplay online retail so rarely profitable?
Our contributor makes some back-of-the-envelope calculations to answer this perennial question?
Dec 12, 2019

The 5 Golden Rules of reducing your occupancy costs: Rule #2
Contributor Brian Walker reveals the important clauses in your lease.
Nov 25, 2019

The 5 Golden Rules of reducing your occupancy costs: Rule #1
Everything you need to know before you sign a lease.
Nov 12, 2019

The limbic system, the cognitive mind and the user illusion that misleads
This misconception about consumers is still rampant in retail.
Oct 14, 2019

The case for swimming against the current
Why when everyone else is zigging, it's time to zag.
Sep 24, 2019

Don’t innovate, adapt: What retailers can learn from Ikea
The furniture retailer has adapted its iconic store format for urban shoppers.
Aug 13, 2019

The megatrend being adopted by leading retailers
Opinion: Why more retailers are embracing this 'megatrend'.
Jul 8, 2019

The new retail acronym you need to know
ROPO, or ‘research online, purchase offline’ is the latest buzzword.
Jun 25, 2019

How to cut through the kaleidoscopic customer journey
Three tips for building a community in the age of social media.
May 30, 2019

It takes people to bring retail alive
Store staff have a huge influence on the customer experience. Are you investing in them?
May 13, 2019

European retail: The greatest hits
Fresh off a retail study tour, Brian Walker reviews the best of European retail.
May 7, 2019

The space race: How to design your shop floor to build loyalty
A case for taking products off the shelves, and putting classrooms in the store.
Mar 14, 2019

The truth about physical store closures in retail
A closer look at global store closure data, and a plea for local data.
Feb 20, 2019

Why retail basics are the key to a great customer experience
Why being a great retailer is fundamental to the customer experience.
Jan 29, 2019

The relationship between online and physical retail? It’s complicated.
What we can glean from the past Christmas trading season.
Jan 13, 2019