About the author

Brian Walker

http://insideretail.com.au

Brian brings considerable senior experience gained in the specialty retail, franchising and shopping centre sectors. He has successfully led change teams in omnichannel retail arenas and has been instrumental in the development and implementation of many notable, integrated retail channel strategy projects including, Optus, Hutchison Telecommunication, Global Brands Group, The National Australia Bank and a host of other well recognised retail, franchise retail and service organisations both nationally and internationally. Brian writes a weekly column for Inside Retail.

Articles

Debunking the bunk on Amazon

Brian Walker asks if we can all please take a chill pill with regards to Amazon.

Building real customer experience into award winning retail

Brian Walker on a Spanish retailer’s novel approach to travel.

From acorns to icons – lessons in change leadership

Brian Walker looks at the latest currencies in the new retail economy.

All things must pass

Brian Walker ponders over some of the older brands within the Premier investments stable.

Ray Ban transforming optical retailing

Brian Walker looks at the iconic brand’s flagship store in SoHo.

Vita Mojo – The Seamless Experience

Brian Walker takes a look at London’s first entirely cash-free restaurant.

How to build your brand’s trust economy

Consumer trust has emerged as the currency you cannot trade.

Decathlon Connect – the theatre of retail

A look at the French sporting retailer’s small-scale format.

The changing skill sets to be a retailer

What are the professional role profiles of our future retailers?

Disruptors rule – the rise of re-commerce

Where our business models built on process and predictability?

How to breed innovation

Why is innovation typically lumped under the banner as product development or format refinement?

Leading the customer experience at the edge

Are today’s shopping centres being dumbed down?

Building the right growth model

Strategy without proper robust consumer insights is like surgery with a blunt scalpel.

The state of play in digital retail today

Are we merely digitalising older methods of reaching our audience?

Beating Amazon will be tribal warfare

Which retailers among us will see the opportunity, and who will focus on their perception of crisis?

Amazon – it’s a Prime affair

It’s remarkable that pending retail IPOs from businesses such as Officeworks could have their multiples downgraded on the basis of a new competitor.

Building award-winning retail

It’s no surprise that a revolutionary fast food concept has experienced runaway success and sustained international attention.

Longer boats are arriving and who manned the light house?

Australia is no longer an island economy.

Retail basics are so yesterday

The mechanics of stock turn are nowhere as sexy as digital interfaces at the POS, but is still if not more, crucially important.

Why underinvestment is hurting Australian retail

Think investment or risk customer divestment.

Twitter

The worst case scenario for many retailers came to fruition on Monday afternoon, when Victorian Premier Daniel Andr… https://t.co/zyRB162Yip

6 days ago

Retail in Melbourne to be forced to close from 11:59pm this Wednesday. Contactless click-and-collect and online del… https://t.co/8um79lnp76

7 days ago

Macca's stores around the world are getting a makeover. We go behind the scenes with the design agency that created… https://t.co/1lEOwd3dPE

1 week ago