It’s a jam-packed issue, but here are just a few of the highlights.
Camilla, coming up roses
How the kaftan queen has turned an increasingly crowded retail landscape to its advantage.
Future of payment?
Inside the mysterious world of cryptocurrencies, and the early adopters who already accept them.
In-store staff have an enormous impact on the customer experience, but are current rostering practices falling short?
What a high Net Promoter Score tells you about customer loyalty. And what it doesn’t.
How three retailers are making bricks-and-mortar stores more sustainable.
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