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Telstra fined $50m for unconscionable conduct toward Indigenous Australians
Telstra staff manipulated credit assessments, and employed unlawful sales tactics against Indigenous Australians.
Telstra aims to take back full ownership of its branded stores
The telco owns and operates 67 stores, with another 166 stores owned and operated by licensees and 104 stores by Viva Gr...
Woolworths, Caltex payments hit by Telstra outage
Outage forced customers to use cash, frustrating shoppers.
Rebel takes home top prize at 2019 Retailer Awards
Sportswear retailer wins customer experience of the year for large businesses.
The ‘discovery store’ is the new flagship
To compete with the masses, including copy-cats, brands are utilising the power of physical spaces to establish themselv...
NORA elects new non-executive directors
National Online Retailers Association confirms board changes at AGM last week.
The supermarket-telco connection
Why Woolworths-Telstra and Coles-Optus are both perfect matches for each supermarket chain.
Telstra makes a play for smart home market
Telstra faces a tough battle against established electrical retailers as it rolls out a new range of connected home appl...
Coles, Aust Post among most influential brands list
Aussie retailers make it to the top ten on Ipsos' Most Influential Brands list.
The importance of customer loyalty basics
When considering the bells and whistles in your loyalty program, forget the basics at your peril.
Disruption and used car salesmen
Retail Doctor Group looks at a disruptor shaking up the US auto industry.
Awards deadline draws near
Retailers encouraged to get submissions in for inaugural awards, entries deadline next week.
Telstra opens Melbourne flagship
Free coffee, community pop up space and the latest products on offer at Telstra's new flagship.
Focus on flagships: Telstra Discovery Store
Brian Walker takes a tour of Telstra's flagship store.
Retail tech on show in Melbourne
Holograms and digital signage demystified at trade show.
Telstra fined over ad claims
Telco penalised more than $100,000 for misleading iPhone advertisement.
Tale of two flagships
The pace of retail technology change is evident in the latest telco flagship stores, writes Norrelle Goldring.
Telstra works to engage shoppers
Telstra launches new store concept that aims to create “digitally intimate” experience.
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