The ‘discovery store’ is the new flagship

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” Henry Ford I know that everyone talks customer experience but really the innovators and disruptors left process improvement masquerading as customer experience long ago. They think as innovators like Henry Ford did about the customer possibilities –  opening truly experiential physical brand touchpoints – to show the possibility about the future of transportation and def

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