“We hear a lot of feedback from retailers that they feel that their business just isn’t ready or might not be eligible to enter,” said event manager, Catherine van der Meulen. “Even if you don’t win, it’s a great experience for team members to be a part of by building the business case to share with the world and achieve the recognition of what they are actively contributing to retail.”
The awards will be adjudicated by judges from retail organisations including Inside Retail, Azurium, Telstra, Australian Centre for Retail Studies, Monash Business School and Good On You. The application process involves answering 10 questions with the inclusion of supporting documents.
“It’s a great way to elevate your business and for the judges to learn about your organisation and the story behind the business and your success,” said van der Meulen. “It helps to gather team members in certain departments to come together to put their submission together highlighting and outlining all the proactive things they have been doing to building a customer centric organisation.”
Super Retail Group CEO, Peter Birtles, has been announced as keynote speaker for the inaugural awards event held in May. The full list of Retail Customer Excellence Awards categories is below:
- Customer centricity excellence award
- In store Customer Experience Award
- Online Customer Experience Award
- Omni-channel Customer Experience Award
- In store Technology Implementation Experience Award
- Loyalty Program Experience Award
- Personalisation Excellence Award
- Customer Excellence Team Award
- Responsible Impact Excellence Award
- In store Theatre Experience Award
More information on The Retailer Customer Excellence Awards can be found at www.retailerawards.com.au
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