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staff Archives

Why an ‘unlimited leave’ policy is great for business

An “unlimited leave” policy can bring unexpected benefits for both your business and employees.

Class is in session: Get schooled on skincare at MECCAversity

Beauty retail giant Mecca has democratised its education and learning platform with the launch of MECCAversity since Cov...

Two for one: Why age diversity in the workplace is a good deal

It’s time to toss out ageist stereotypes and embrace both younger and older workers in the retail industry.

Ex-Sportsgirl CEO Colleen Callander on leading teams during uncertainty

Many of us are back in lockdown again. Here, Colleen Callander how to lead your teams through another period of uncertai...

How to support staff experiencing domestic violence

Sadly, due to more people working from home during the pandemic, cases of domestic violence have been on the rise since ...

How to support staff through a miscarriage

Miscarriage is a heartbreaking reality for many people that is still rarely discussed openly in society. Here’s how empl...
Aldi sign

Aldi under pressure as Coles bumps pay

Coles joins Woolies in raising its minimum wage, as Aldi workers are advised to vote 'no' on latest pay agreement.

Never mind the features, feel the benefits

People rationalise product features with their brain, but they buy benefits with their heart.

Retail learnings from the vision and legacy of Apple

Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.

When was the last time you measured your customer service?

Why are retailers focused on 'experience' when they can't get basic customer care right?

Ikea to hire 16,000 staff by 2030

"We’re hiring for jobs that don’t exist today.”

A moment for Santa’s retail helpers

There is nothing more gratifying than a leader sharing esteem to drive improvement.

The theatre of Christmas retailing

Brian Walker says it’s showtime for retailers – and time to maximise trade during the crucial period.

Should you leave customer care to the least trained staff?

The paradox of putting our most inexperienced staff in front of our most experienced customer.

How not to delegate

If you want to get promotion don’t empower your staff.

Recruitment app targets millennials on mobile

Tech firms looks to become the ‘Tinder for jobs’ among young Australians.

Our people aren’t stupid

In a world preoccupied with performance at all costs, the language of ‘staff loyalty’ does not fit.

Are marketing initiatives destroying the customer experience?

Retailers need to remove the rose tinted spectacles and question the practicability of ivory tower initiatives.

Is the customer always right?

Combatting customers' cantankerousness: how to rise above a difficult shopper's ire.

Are you a biscuit bomber?

Every business has them and real leaders know their immense worth.

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