From the author
The only question a retailer needs to answer
There’s no shortage of opportunities for success in retail today – leadership’s challenge lies in distilling the useful,...
It’s all about balance
Retail opportunity has and always will be about the differences between shoppers not the sameness.
Eyes off the customer
The banking royal commission will let us vent but has little chance of fixing the problem.
So what’s the game plan now for Myer?
Retreating to the defensive ground of ‘glorified Kmart’ out of fear, deeply entrenches the very problems that are killin...
Recruiting the next generation of shoppers
Though technology has indeed changed all our retail lives, it is risky to think future shoppers only have eyes on their ...
The reality of segmentation
Segmentation may be seen as the key to tapping into your key customers, but segments don’t walk through the door to buy ...
The future is local
Colourful streetscapes, courtyards, laneways and gardens are increasingly drawing consumers away from bland, cookie cutt...
Myer – a case study in who shouldn’t invest or lead retailers
The ailing retailer can have a very bright future, but two things need to change.
Data can’t save our department stores
Can someone explain how retailers that sit on some of the world’s richest sources of big data, fail to compete with thos...
A free ride from the economy to lift your profit isn’t on the horizon
Australian retail businesses cannot continue to do what they are doing, the same way they are doing it.
Christmas retail – what a turkey!
Two forces combined are ruining the six weeks before Christmas.
It’s all in the detail
Modern retailers need to display they care or the cash register won't ring.
Mirror, mirror on the wall, so who is the cheapest of them all?
Retail is overdue for a clean out and we’re in the middle of it now – globally.
Not being online can be liberating
E-commerce should not be an automatic inclusion in the operational armoury of all retailers.
We have the wrong attitude to retail ambition in this country
Australian retailers need to be supported in taking the necessary risks to successfully challenge on the global scene.
Technology desperate to be liked
Asking for systemised likes and ratings after every transaction is only going to end up alienating customers.
How much for retail manufacturing?
Aussie retailers must reignite product development that leads to consumer acknowledged differentiation or they are dead.