From the author
Online reviews are terrible, and here’s why
At best, they're subjective. At worst, they're totally fake.
How the ‘law of more’ makes discounting worse
To break out of the discount cycle, follow Patagonia.
Bartering: Why this old retail trend will make a comeback
New technology is converging to make it possible.
Abolishing the minimum wage
COMMENT: Consumers, casual readers and industry outsiders who are not actually directly impacted by the minimum wage lik...
Why you should strive for mediocrity
There's no point in aiming for the stars in retail. Success is doing the same thing repeatedly – and getting slightly be...
Customer complaints have zero ROI
Focusing on customer complaints can have a range of negative impacts on businesses.
Data in the mall
There are several factors to consider before installing free wi-fi for the public.
Should retailers ‘take the knee’?
What role should business play in socio-political issues?
What no one tells you about e-commerce failures
10 lessons for bricks and mortar retailers.
When business models eat themselves
Modern businesses, now so seemingly invincible, are vulnerable at the core.
Transformative innovations for shopping centres
Why do shopping centres struggle with innovation so much?
Retail fan or retail spectator?
The challenge we face is that we actually believe is incongruent with what we say – that is why we fail in the ‘executio...
A radical solution for retail innovation
Most challenges can be overcome if we want to do it and we have the technology to do it.
What would you do today if you knew what would happen in 17 years’ time?
Executives don’t really want to know what the future will be like.
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