Articles
What value in a lease?
How can retailers dishonour contractual commitments with no/limited consequence?
Summary of Main Changes to Retail Leases Act 1994 – part 2
How some of the changes may impact on general lease administration processes.
Summary of main changes to NSW Retail Leases Act 1994
Part one of a series examining the ramifications for retailers when changes take effect tomorrow.
Seven immutable truths of prosperous shopping centres
In the coming evolution of malls, there are a few self-evident truths to be considered.
Death of the mall
An individual mall may die like an individual car may crash; but ‘The Mall’ is no more dying than ‘The Car’ is dying.
What ails our retailers? Retailing with our eyes wide shut
Managers treat their companies like organisations, leaders treat their companies like an organism.
If at first you don’t succeed, flip it
Take the decisions about a new, scary future before it is upon you.
When you run out of retail highway
Just like traditional retailers run out of geography, eventually e-commerce will run out of new customers too.
Achieving retail success amongst the carnage
How many of the things we ‘know’ about retail is myth and how many are facts?
Trump is the kind of President Australia needs
Click bait annoys, but in bricks and mortar land we have the same thing.
This lies at the heart of retail failure
The solution is not big data, robotics, the CX or a better brand.
Will customers talk to robots?
Imagine CEOs could ‘talk’ to all staff across a country-wide network, get feedback and pass on tips during the day – all with no ongoing cost after setup?
To merge or not merge, that is the question
Can the Terry White Group-Chemmart merger be one of the minority of mergers and acquisitions that actually succeeds?
Retail learnings from Pokémon Go
How retailers can learn from the Pokémon Go craze – without missing the bigger picture.
Customer services biggest mystery
Debunking the appraisal of customer experience, as a result of cumulative averages and aggregates.
Five business lessons to live by
Dennis Price signs off from Inside Retail with five lessons for business and life.
Lessons from the supermarket giants – part 2
In part two of his series on supermarkets, Dennis Price looks at strategy.
Lessons from the supermarket giants – part 1
The evolution of supermarkets contains many lessons for modern retailing, writes Dennis Price.