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What it’s like to shop as a person with an intellectual disability
Alex Elliot and Ella Darling, project workers from Council for Intellectual Disability, share their experiences of navig...
Supermarkets, watch out. The gig economy is coming for your online shoppers
Southeast Asian ride-hailing company Grab is taking on grocery retailers with the launch of a delivery-only supermarket....
Why it’s time retailers finally pay attention to older customers
Retailers would be wise to engage the growing number of older consumers who have embraced e-commerce in recent months.
How Melbourne’s retail shutdown will impact e-commerce
One retailer is turning stores into mini-DCs, another online-only player is worried about logistics.
Rethinking cart abandonment
Our contributor Dr Jason Pallant reveals what you might be getting wrong about cart abandonment.
Picking up new habits during Covid-19
Will consumers' COVID-19 shopping habits stick around post-recovery? Contributor Justin Dery argues yes.
Home office security gaps lure cyber criminals
The rise of online shopping and people working from home has made retail an idea target for scammers, experts warn.
How to make your online shopping more environmentally friendly
There are ways to reduce the environmental impact of our shopping habits.
E-commerce to reach tipping point by 2030: Australia Post
Businesses say online sales will equal bricks-and-mortar sales by 2030.
Typos, bad writing killing conversion
New research reveals some surprising causes of cart abandonment.
Online retailers go after last-minute shoppers
Retailers, delivery companies see speed of shipping as a key factor in their ability to get customers across the line du...
Online hits Perth retail strips
The proliferation of online shopping is the driving force of the demise of many retailers, study shows.
Bricks-and-mortar fights back
Some imaginative retailers find new ways to get customers into their shops.
Coles MD plans overhaul of convenience offering
Coles managing director hints at plans to introduce a new convenience strategy for the supermarket.
What WooliesX reveals about the future of AI in retail
Artificial intelligence comes to rescue the bricks-and-mortar store.
Levying GST on all packages is complicated and risky for everyone involved
Take care when making purchases from overseas suppliers to ensure GST is being correctly charged, consumers told.
14 million Aussies impacted by GST changes.
About 73 per cent of Australians purchase goods worth less than $1,000 from overseas retailers in the last two years.
Amazon rolls out parcel locker solution for apartment buildings across US
Over 500,000 residents already have access to the Hub by Amazon, and lockers are being installed in buildings across the...
Smaller firms target extended customer base
New data finds 84 per cent of online sellers already present in the US.