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digital

digital Archives

Uniqlo mobile assistant uses Google voice recognition technology

Japanese retailer launches a mobile assistant using Google voice recognition technology.

Big W: “We lost our way with customers”

Discount department store executive talks digital strategy amid turnaround.

Best-in-class e-comm content on the digital shelf

Sponsored: Search-optimised content that resonates with consumers needs to become central to any omnichannel strategy.

Out with the old, in with the new Cue

Fashion firm continues on journey to create seamless shopping experience.

The missing ingredient in retailers’ digital transformations

It’s no good having a one-click checkout if your distribution centre system is prehistoric.

Creating an excellent customer experience

There are common threads for organisations that have moved the needle from poor customer experience towards industry lea...

Frank Lowy: Retiring was frightening

Westfield veteran has 'no fear' about the future of physical retailing.

Doughnut Time halves store footprint

Food company to reposition under stewardship of new owner.

Coles MD confident of second-half lift

Supermarket giant's chief says retailer positioned for growth.

US chain targets digital growth

Discount department chain enjoys better than expected festive trade.

It’s shopping season: UX-ing when UX-ing matters

There are new and surfacing trends in the online shopping and browsing experience.

Lorna Jane launches digital flagship in Canada

Aussie activewear brand looks to bolster position overseas.

Decathlon looks to “digital first” strategy

French sports retailer pleased with initial response by consumers.

Retailing 2018: the mobile customer is king

The experience factor has been elevated to a new level in the digital context.
Marketplace

Myer to launch online marketplace

Department store retailer to bolster its digital credentials ahead of the local launch of Amazon.

H&M reports quarterly drop

Stores to get chopped as fast fashion giant evaluates 'redrawn' competitive landscape.

Forget digital and brick and mortar: Think customer experience

Why taking price out of the equation and re-thinking CX can help avoid 'Death by Amazon'.

Macy’s taps Ebay exec with strong digital background

US department store retailer taps Ebay exec with strong digital background.

The importance of measuring in-store actions from digital media

Both Google and Facebook are working feverishly to get there and are expected to announce developments in this area soon...

Are you ready for digital fire?

What needs to happen for retailers to recognise it's when, not if, an adverse event will occur?