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Out with the old, in with the new Cue
Fashion firm continues on journey to create seamless shopping experience.
The missing ingredient in retailers’ digital transformations
It’s no good having a one-click checkout if your distribution centre system is prehistoric.
Creating an excellent customer experience
There are common threads for organisations that have moved the needle from poor customer experience towards industry lea...
Frank Lowy: Retiring was frightening
Westfield veteran has 'no fear' about the future of physical retailing.
Doughnut Time halves store footprint
Food company to reposition under stewardship of new owner.
Coles MD confident of second-half lift
Supermarket giant's chief says retailer positioned for growth.
US chain targets digital growth
Discount department chain enjoys better than expected festive trade.
It’s shopping season: UX-ing when UX-ing matters
There are new and surfacing trends in the online shopping and browsing experience.
Lorna Jane launches digital flagship in Canada
Aussie activewear brand looks to bolster position overseas.
Decathlon looks to “digital first” strategy
French sports retailer pleased with initial response by consumers.
Retailing 2018: the mobile customer is king
The experience factor has been elevated to a new level in the digital context.
Myer to launch online marketplace
Department store retailer to bolster its digital credentials ahead of the local launch of Amazon.
H&M reports quarterly drop
Stores to get chopped as fast fashion giant evaluates 'redrawn' competitive landscape.
Forget digital and brick and mortar: Think customer experience
Why taking price out of the equation and re-thinking CX can help avoid 'Death by Amazon'.
Macy’s taps Ebay exec with strong digital background
US department store retailer taps Ebay exec with strong digital background.
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