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Inside Retail & Resonate Solutions

Unlocking growth opportunities with consumers on the rebound

With consumers shopping for new partners, retailers have been presented with great opportunities to gain territory that ...

When was the last time you measured your customer service?

Why are retailers focused on 'experience' when they can't get basic customer care right?

How to action data

For all the focus on systems, tools, and resources, what exactly are retailers doing with customer information exactly?

Mobile device data – the new frontier in trade area and customer analysis

Sponsored: Location-based data fed from mobile devices is a game-changer for retail.

Customer complaints have zero ROI

Focusing on customer complaints can have a range of negative impacts on businesses.

Is slow trade self-inflicted?

Great retailers take advantage of others being ‘off the boil’.

It’s all in the detail

Modern retailers need to display they care or the cash register won't ring.

Is being 80 per cent ‘fit for business’ enough in today’s competitive world?

There are very few retail businesses that can afford to lose 20 per cent off the topline and survive.

Fake news and fake reviews

Why marketers need to collect validated customer feedback data to combat this issue.

Woolworths ‘outraged’ by double billing

Supermarket giant's CEO responds to overcharging customers.

Returns remain largest pain point for e-tailers

New research lists major customer gripes when shopping online.

Keeping the main thing, the main thing

So what exactly has the internet changed if not our fundamental consumer behaviour?

How to use data to unleash your retail superpowers

The days of collecting static data and feeling proud because of the large number of customers recorded in your database ...

Is the customer always right?

Combatting customers' cantankerousness: how to rise above a difficult shopper's ire.

Store managers are the kingpins

Retailer's need to pay a visit to this regional store to witness first hand what is happening there.

It’s all a matter of judgement

Professional managers have a place, just not in the critical leadership positions that involve the key ingredient that c...

What does convenient mean to the 21st century shopper?

Until the ‘beam me up Scotty’ machine arrives, retailers need to think about what being convenient for customers actuall...

Culture eats strategy for breakfast

This “fluffy” concept really makes the difference between success and failure.

Retail despair

How can a retailer ignore its customers and still be in business?

From the source: Will Rogers, Kent & Lime

Meet the man driving growth at the customised menswear retailer.

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