customer Archives - Inside Retail

When was the last time you measured your customer service?

Why are retailers focused on ‘experience’ when they can’t get basic customer care right?

How to action data

For all the focus on systems, tools, and resources, what exactly are retailers doing with customer information exactly?

Mobile device data – the new frontier in trade area and customer analysis

Sponsored: Location-based data fed from mobile devices is a game-changer for retail.

Customer complaints have zero ROI

Focusing on customer complaints can have a range of negative impacts on businesses.

Is slow trade self-inflicted?

Great retailers take advantage of others being ‘off the boil’.

It’s all in the detail

Modern retailers need to display they care or the cash register won’t ring.

From the source: Ivan Lim, Brosa

We speak to the furniture e-tailer’s co-founder about engaging customers and investing in tech.

Are your staff ‘killing it’, or killing your business?

One of the most important components of any successful retail business is its frontline staff.

Global sourcing has stuffed fashion – globally

The current cycle of formulaic trend to factory source will not survive the next decade without massive casualties.

Retailer roots = retail routes

Innovation is not the cohort of the elite but the compulsion of those encountering the mundane, impractical or unjust.