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Customer

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A new report takes a look at the key retail trends for the year ahead. Source: Bigstock

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Mobile device data – the new frontier in trade area and customer analysis

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Customer complaints have zero ROI

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Is slow trade self-inflicted?

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It’s all in the detail

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Is being 80 per cent ‘fit for business’ enough in today’s competitive world?

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Fake news and fake reviews

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Woolworths ‘outraged’ by double billing

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Returns remain largest pain point for e-tailers

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Keeping the main thing, the main thing

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How to use data to unleash your retail superpowers

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Is the customer always right?

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Store managers are the kingpins

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It’s all a matter of judgement

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What does convenient mean to the 21st century shopper?

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Culture eats strategy for breakfast

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Retail despair

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