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Top 4 takeaways from NRF 2020

The National Retail Federation’s annual Big Show in New York City sets the global agenda for the retail industry each January. Here are four key trends from this year’s event that should be on your radar in 2020. 1. The human experience is back in focus You’d be forgiven for thinking that all of retail was moving towards digital-first, direct-to-consumer brands, so great has the buzz surrounding Warby Parker, Casper, Bonobos and similar businesses been in recent years. But at the NRF event