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How to survive in turbulent times, according to a Barnes & Noble exec

Image of office
A US retail veteran shares her tips for getting through a crisis. Image: Bigstock
“We’re definitely still in turbulent times,” said Kacey Sharrett, vice president of e-commerce and digital at US bookstore giant Barnes & Noble, in a pre-recorded keynote speech at Online Retailer in Sydney on Tuesday. Sharrett was supposed to attend the event in-person, but Covid-19 made that impossible. Instead, like many of the attendees, she made a virtual appearance at the annual retail trade conference.  But the circumstances only served to reinforce the importance of her ta