The next big thing

You have small fashion chain or a gift store – maybe a shoe store or two. The retail concept is old as they come, really, but something made you start that business or buy that business. Big dreams. You are thinking about online and going multi-channel. Or you are thinking about how you can incorporate all that customer experience stuff the consultants sprout, but do it with minimum wage staff in a tough economic climate? You may be thinking they are full of hot air… Someone else also ha

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