What about the staff?

  “Success doesn’t necessarily come from breakthrough innovation but from flawless execution. A great strategy alone won’t win a game or a battle; the win comes from basic blocking and tackling.” – Naveen Jain Isn’t it always interesting to read company strategy documents? Seldom do they mention people. In a universally accepted people business, rarely are the organisation’s people mentioned as the central differentiator in a sector that positions itsel

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