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Myer named top department store in customer satisfaction awards

Image of a Myer storefront

Myer took the Department Store of the Year award for the fourth consecutive year at the eighth annual Roy Morgan Customer Satisfaction Awards held in Melbourne on Wednesday.

Roy Morgan presented 32 awards to businesses across different sectors, who satisfied customers with excellent services in 2018.

Myer Melbourne general manager Loucinda McCorry said the award was a wonderful recognition for the team at Myer, which strives to provide friendly helpful service to every customer.

“We believe it’s because of this customer first approach, that they, our customers have chosen again to make us their department store of the year for 2018,” McCorry said.

“It is something we truly cherish and work tireless every day to retain.”

Foodland has been named Supermarket of the Year, and Rebel won the Sports Store of the Year award for the fourth year running.

Dan Murphy’s took the award for Liquor Store of the Year, while Discount Drug Store was among the first-time awardees, taking the Chemist/Pharmacy of the Year award.

Stephen Dunstan, Discount Drug Store national operations manager said the company wanted to continue improving its training and service standards.

“In 2018 we established our retail manager training program along with specialised management program in the DDS Leadership Academy designed to upskill our retail staff and enhance the customer retail experience,” Dunstan said.

“This award is an indication to the benefits of these new programs, and we’d like to recognise all the outstanding team leaders we have in-stores and our retail teams who work to deliver great service to our customers, across all areas of health services and support programs.”

“Now in their eighth year, the Roy Morgan Customer Satisfaction Awards are the benchmark by which customer satisfaction is measured in Australia, New Zealand and Indonesia. Reliable, accurate and totally objective, the Australian awards reflect the experiences of some 50,000 consumers, as aggregated in our Single Source survey over 12 months,” Michele Levine, CEO, Roy Morgan, said.

“The 31 businesses honoured in last night’s awards come from diverse industries and include large multinationals as well as smaller more locally focused businesses but all of last night’s award winners share one crucial characteristic: their unrivalled dedication to ensuring their customers are satisfied, and their success as rated by their customers.”

The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey.

Customer Satisfaction Awards 2018 – Winners


Auto Store of the Year Autobarn
Coffee Shop of the Year Donut King
Clothing Store of the Year Rockmans
Department Store of the Year Myer
Discount Department Store of the Year Kmart
Discount Variety Store of the Year The Reject Shop
Furniture/Electrical Store of the Year Ikea
Hardware Store of the Year Bunnings
Chemist/Pharmacy of the Year Discount Drug Store
Quick Service Restaurant of the Year Fasta Pasta
Liquor Store of the Year Dan Murphy’s
Shoe Store of the Year Williams The Shoemen
Sports Store of the Year Rebel
Supermarket of the Year Foodland

This is an adapted version of a story which originally appeared on sister site Inside FMCG.

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