Filling a customer service role? Look for these eight essential skills

Source: Pexels
The level of thought and time that goes into hiring the right person makes a difference. Consider who will fit well into your team and culture and align with your organisational values and purpose. You also need to consider what kind of person could do the role and identify the required skills and experience. What does the role demand? What qualities and technical skills are essential? Be very clear about what you are looking for. While it can depend on the role, some fundamental attributes are

This content is for IR Pro subscribers only.

Subscribe now to unlock an all-access pass.

IR Pro - monthly

$5 +GST for the first 30 days. (Auto renews at $28+GST per month.)
  • Unlimited news access
  • Exclusive members only masterclasses (live and on-demand)
  • Weekly careers advice
  • Weekly and quarterly digital magazines delivered to your inbox
Subscribe now
Retailer’s choice

IR Pro - annual

$312 +GST per year. (Auto renews annually.)
  • Unlimited news access
  • Exclusive members only masterclasses (live and on-demand)
  • Weekly careers advice
  • Weekly and quarterly digital magazines delivered to your inbox
Subscribe now