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Monique Richardson

Monique Richardson is the author of ‘Managing Difficult Customer Behaviour – A Practical Guide For Confident Conversations’ and is one of Australia’s leading experts in Service Leadership and Customer Service. For more information visit www.moniquerichardson.com.au

From the author

How to turn around an angry customer

Sometimes things don’t go to plan and bad customer experiences happen, but all is not lost if you know what next steps t...

Take a deep breath: Here’s how to deal with an angry customer

It’s more important than ever to equip your team with the right training and techniques.

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