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Finalists revealed for Inside Retail’s Retailer Awards 2021

Inside Retail has announced this year’s finalists for the upcoming Retailer Awards presented by Commonwealth Bank, which will see finalists invited to a celebration in Melbourne while the awards ceremony will be livestreamed for all to see.

Judges this year include Inside Retail editor Jo-Anne Hui-Miller and head of news Robert Stockdill, as well as CommBank’s national retail manager Jerry Macey, The Growth Activists’ Rosanna Iacono, Swinburne University’s Dr Jason Pallant, and Macquarie University’s associate professor Jana Bowden.

Stockdill said the standard of entries was very high this year and reflected how the Australian and New Zealand retail industry had been resolute and innovative in adapting to the massive challenges forced by the arrival of Covid-19.

“Retailers of all sizes across all categories have had to adapt to new consumer behaviours, changing personal priorities, and problems with traditional supply chains as the pandemic ushered in an era of working from home and lockdowns prevented people from shopping in physical stores. But they have risen to the challenge and those who were quick to adapt have prospered. Some of them will be recognised in this year’s awards,” he said.

The awards announcement will be live streamed free on Thursday March 4, starting at 19.15 AEST. You can preregister for free here.

This year’s finalists are:

CX of the year medium/large business

  • Jurlique
  • Kathmandu
  • Cotton On
  • Rebel Sport
  • Barbeques Galore

CX of the year small business

  • Naked Wines
  • Esther & Co
  • Weber Store
  • Fella Hamilton
  • Edible Blooms
  • Miss Amara
  • Coco Republic

In-store customer service initiative of the year

  • Mimco
  • Body Sculpting Clinics
  • The Sheet Society
  • Milligram
  • Repco
  • Weber Store

Online customer service initiative of the year

  • The Tom Co
  • The Athlete’s Foot
  • Jurlique
  • Surfstitch
  • Brava Lingerie

Omnichannel retailer of the year

  • Fantastic Furniture
  • Rebel Sport
  • Cue Clothing
  • Petbarn
  • Repco

Best loyalty program/campaign of the year

  • Nandos
  • Naked Wines
  • Woolworths
  • Muffin Break
  • Vinnies Victoria
  • Cotton On

Best store design/concept of the year

  • Coco Republic
  • Barbeques Galore
  • Rebel Sport
  • Swarovski
  • Repco
  • T2 Tea
  • Napoleon Perdis

Online store of the year

  • The Iconic
  • Appliances Online
  • Beginning Boutique
  • Modibodi
  • The Sheet Society
  • Naked Wines

Best customer service team of the year

  • RJ Living
  • Icon by Design
  • Appliances Online
  • Repco
  • Miss Amara
  • Beginning Boutique

Retail supplier of the year

  • MI Academy
  • Tryzens
  • Trurating
  • The General Store

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