culture Archives - Inside Retail

Culture is key to recovery

Determining the cultural attributes of the workforce necessary to get through this crisis is what will pave the way to eventual recovery.

It takes people to bring retail alive

Store staff have a huge influence on the customer experience. Are you investing in them?

Why culture creates high-performance teams

How does one craft unity and understanding between team members?

Business without borders: Tips for crossing the cultural divide

How to make a good impression and avoid social missteps in any country.

Mecca, L’Occitane named best places to work

Retailers feature on the annual workplace ranking.

Retail learnings from the vision and legacy of Apple

Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.

Beyond fabricated ambience, into retail auras

Retailers invest millions of dollars fabricating store ambience, so why doesn’t it always work?

A lifetime of retail – nothing better

Dave Farrell looks back on 30 years in an ‘incomparable’ industry.

The attitude adjustment

Why you need to stop hiring on the basis of candidates’ skills but on their attitude and cultural fit.

Are your staff ‘killing it’, or killing your business?

One of the most important components of any successful retail business is its frontline staff.