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culture

culture Archives

Marley Spoon bags of groceries

VIDEO: How Marley Spoon powered its people through pandemic

Marley Spoon's head of people operations, Aga Strzemeska, discusses working from home and supporting staff through the p...

Culture is key to recovery

Determining the cultural attributes of the workforce necessary to get through this crisis is what will pave the way to e...

It takes people to bring retail alive

Store staff have a huge influence on the customer experience. Are you investing in them?

Why culture creates high-performance teams

How does one craft unity and understanding between team members?

Business without borders: Tips for crossing the cultural divide

How to make a good impression and avoid social missteps in any country.

Mecca, L’Occitane named best places to work

Retailers feature on the annual workplace ranking.

Retail learnings from the vision and legacy of Apple

Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.

Beyond fabricated ambience, into retail auras

Retailers invest millions of dollars fabricating store ambience, so why doesn't it always work?

A lifetime of retail – nothing better

Dave Farrell looks back on 30 years in an 'incomparable' industry.

The attitude adjustment

Why you need to stop hiring on the basis of candidates' skills but on their attitude and cultural fit.

Are your staff ‘killing it’, or killing your business?

One of the most important components of any successful retail business is its frontline staff.

Why customers don’t come first

If you want happy customers, you need happy staff.

Is benevolent retail achievable?

Before long, customers will be buying with the most powerful of triggers - their conscience.

A non-fiction guide to retailing

In a time of diminishing talent pools, how would you portray your career to inspire the next generation?

The secret life of an autistic retailer

Employers can be prejudiced against those they perceive to be disabled and often hide behind the bureaucracy of health a...

Beg forgiveness

You must take calculated risks to succeed and yet many retailers do not foster this culture.

Podcast with Michael Ellis, Vinomofo

Inside Retail chats with Vinomofo's head of culture.

Show me the values

The challenge for retailers comes when there’s a disconnect between what values are posted on the staffroom wall and the...

Culture eats strategy for breakfast

This “fluffy” concept really makes the difference between success and failure.

Retail cultures reflect leadership

A realisation that the company name is not the overriding brand nor is product and price-point decisive factors.