Free Subscription

  • Access 15 free news articles each month

Professional

Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • Exclusive Masterclass access. Part of Retail Week 2021

Why customers don’t come first

Dear reader, do not freak out. I am not proposing that your customer is not fundamentally important. What I am saying is that all of your stakeholders are equally important. They coexist in a symbiotic relationship and putting any one ahead of the other is a reductive exercise that is not only oblivious to the complexities of today’s retail ecosystem, it will poison that ecosystem. Effective leaders lead by example, they embody the values and purpose of their organisation. They motivate and em

Masterclasses are for professionals only

Only $5 p/m for first 3 months
Become a Professional Already a professional? Login
  • Daily exclusive Members Only content straight to your inbox
  • Access to exclusive Retail Week events including all 4 Masterclasses 28 February - 3 March
  • Retail insights and intelligence
  • On-demand videos with industry professionals
  • Weekly careers advice specific to retailers
  • Independent research reports and forecasts
  • Q&A with industry experts
  • Content, content, content! Weekly and quarterly magazines