What can local retailers learn from overseas entrants?

Zara, H&M, Uniqlo and TK Maxx are a few global giants successfully selling apparel within Australia at discounted prices. So should competing retailers fear from them or learn from them? International retailers bring with them knowledge and processes gained by doing the hard yards in larger markets. With a deeper desire and understanding of the customer experience they are able to measure, understand why and improve: Staffing effectiveness Product relevance Promotion pull Layout engagement A

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