The end of customer service

ANZ bank has a fun campaign to promote mobile pay and if you haven’t seen it, it is worth a 15 second viewing. Is this where customer service is headed? If so, surely the customers are bringing it upon themselves. While amusing, look at the frustration displayed by the young cashier. And how will he react to the next customer? Why bother to train staff in customer service? The tragedy is that this kind of technology which we will all be forced to embrace, is at the very least dehumanising. In

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