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Removing the seams from retail

“Great technology allows the mechanical parts of what we do everyday to disappear.” So said Jack Dorsey, chairman of Twitter and CEO of Square at the National Retail Federation annual conference in New York last week. What they call the “NRF Big Show” really is big – 30,000 delegates, and a multitude of speakers, including a past president of the US. But out of all the presentations it was Jack Dorsey’s address that really caught my imagination. Dorsey is a serial overachiever. After