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Department store futures

  What is a department store? It may seem obvious: a department store offers a multi-brand experience on a large scale, with a variety of services and propositions, usually in a city- centre location with a rich history. We automatically think: Harrods, Galeries Lafayette, Marks & Spencer (M&S), Macy’s… the list is large, global, and impressive; these are department store icons – destinations, global names that resonate internationally. Retail is changing. Perhaps the inte

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