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‘Always thank your team’ — and other management tips from a Toys R Us exec

If you want to be a good manager, you should always begin with the end in mind and think of the customer at the centre, according to Rohan Cherian, Toys R Us Canada’s associate vice president of e-commerce and consumer technology. Speaking at the Signifyd FLOW Summit this week, Cherian said that having a seamless omnichannel approach proved to be the best strategy to adopt during Covid-19, hands down. But the modernisation and new channels that retailers adopted last year were actually just an