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opinion Archives

Retailer roots = retail routes

Innovation is not the cohort of the elite but the compulsion of those encountering the mundane, impractical or unjust.

Retail would be much easier if you didn’t have to deal with those damn customers!

How blind and inflexible process adherence is destroying customer relationships.

The lessons we can learn from Canada and Amazon

Here’s what Australian businesses can learn from a similar marketplace's experience in battling the e-commerce giant.

All things must pass

Brian Walker ponders over some of the older brands within the Premier investments stable.

Why customers don’t come first

If you want happy customers, you need happy staff.

Is Amazon really the big bad wolf?

If you read the propaganda about Amazon, you'd believe that they'll be rolling into town and leaving a trail of destruc...

‘New Myer’ strategy flirts with risk

Opinion: Myer has to re-establish itself as a destination with its own compelling attractions and not be a hybrid of oth...

Retailing in the Me Age

The rise of the smartphone is a defining moment for mankind, and the ramifications for retail are only getting broader.

Global opportunities for Aussie retailers

Jared Dickson weighs in on Australian retailers taking on international markets.

Investment confidence in retail waning

Jared Dickson on the lack of investment confidence surrounding Woolworths, Metcash and Myer.

Tables turn on 7-Eleven

Jared Dickson delves into the world of hurt that 7-Eleven is in.

Why a HR rethink is needed

Stuart Bennie on staff sharing and other staffing alternatives.

ABC store closures a retrograde move

Lee McClymont sounds off on ABC’s closure of its physical retail stores.

Omni-channel retailing and John Lewis

Brian Walker looks at John Lewis’ omni-channel retail tact.

The best of GlobalShop 2015

Laura Williams recounts her wild ride at GlobalShop 2015 in Las Vegas.

Customer loyalty in a pricing war

Jason Dooris on why customer loyalty still matters in competitive markets.

Is Australia lagging on coupons?

Taby Taylor-Ziane on why Australia needs to jump on the coupon bandwagon.

Brand blurring and the role of repertoire

Four insights to being a strong player in the game of repertoire, by Peter Firth.

Looking busy key to climbing the corporate ladder

In retail, appearing to be busy can fast track your career, opines Stuart Bennie.

RIP retail Australia (or not)

The problem with failure is that we run away and don’t confront it well enough to learn, says Dennis Price.