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opinion

opinion Archives

It’s amazing the difference optimism makes

Peter James Ryan identifies a key characteristic shared by some of the world's top retailers.

Blurred lines

It's time for retailers to live where consumers live - in the blurred lines, writes Peter James Ryan.

Learnings from the world’s best CEO

Dennis Prices explains the success behind one of the world's top CEOs.

Sickies

Stuart Bennie on the impact of employee sick days.

Merchant mentality

Dennis Price discusses the key difference between a good retailer and an average retailer.

We are losing the online war

Stuart Bennie shares his thoughts on the local e-commerce sector following a recent online shopping experience.

Physical retail needs to win physically

Physical retail is the heart of retail, but to survive and prosper it needs to win physically, writes Peter James Ryan.

How not to be wrong

The most underutilised report among fashion retailers is the post seasonal analysis report, says Stuart Bennie.

Tesco’s double jeopardy

Michael Baker looks at Tesco's latest US venture - will it work?

Where to next for Noni B?

Brian Walker reflects on the history of Noni B and what may be next for the chain.

Cashing in on customer laziness

The single most motivating notion in retail today can be boiled down to a single word - ‘convenience’, says Jon Bird.

15 ways to improve customer service

Dennis Price's 15 tips to radically improve customer service.

Lessons in competing

Stuart Bennie responds following last week's open letter.

Think before you sign up for ‘Buy Local’

Dennis Price looks at some of the problems with Buy Local campaigns.