Your story of experience

  In today’s connected world, consumers can navigate their own way through a brand experience and buy anything and everything at the tap of a key. The challenge is for traditional bricks retailers to learn from their clicks counterparts. In some instances, the reverse applies also. At Designworks, we talk to clients about customer journeys, not just individual touch points. To design a customer experience you need to be holistic. A great app doesn’t make up for a poor customer service e

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