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How COVID-19 has permanently changed our supermarkets

COVID-19 has hit many segments of the retail industry in different ways. For some, it brought all trade to a screeching halt, while others saw new opportunities and responsibilities to their customers. Supermarkets are among those that have experienced a huge surge since the pandemic and last week, both major players, Coles and Woolworths, posted strong Q3 results as a result of their integral role in serving customers in lockdown. Coles announced last week that it had seen its highest third qua