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Woolies CEO asks for kindness in “uncertain and anxious times”

Woolworths has outlined ways it will support its staff and customers during the next two weeks in Sydney, as the city and surrounding areas struggle with its second major lockdown.

The business has once again instituted two-per-person limits on toilet paper, as buying sprees led to a shortage of product once more. And while customers are already scrambling to get their hands on pantry items and toiletries, Banducci urged shoppers to treat their staff with kindness and respect.

“We know these are once again uncertain and anxious times for all NSW residents,” Woolworths’ CEO Brad Banducci wrote in a letter customers seen by Inside Retail.

“We remain deeply appreciative of our team members on the front line, whether in our stores, distribution centres, or out making deliveries. Please show kindness to our team as they continue to work to have essential items available for you.”

Additionally, Banducci directed customers to Woolworths’ online shopping options, such as being able to have goods delivered into a customer’s car boot, as well as its Priority Assistance program for the elderly, people with disabilities and those in mandatory isolation.

And, with a number of stores having been impacted by the resurgence of the virus in the last week, as more and more people test positive in NSW, Banducci said the stores in question have been cleaned thoroughly and that appropriate notices have been put up in-store and online.

On the 28th, Woolworths saw two positive cases linked to its supermarkets in Lakemba and Newstead, while a further six cases were tied to other sites on the 27th.

“We know the impact that Covid, including these latest restrictions, is having on our collective mental health. It is more important than ever to look out for ourselves and each other,” said Banducci.

“Thank you again for your ongoing support, patience and understanding.”

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